“Did not make me happy as after I had taken insurance I found lots of quotes between £20 and £30 cheaper. They were also well know insurerers. Don’t think I will use site again.”
“Was very happy originally with the annual policy I had but after ringing to add a recent hospital admission I was told they were cancelling the policy and to replace with a new one. They couldn't renew for an annual and could only get a 9 day one to cover my upcoming cruise. Cost me approx 25% of the annual for 9 days.
The call handlers were all very nice and dealt with it sympathetically. I did get a refund as I hadn't used it.”
“In accordance with policy conditions I was required to advise of a new minor medical condition. My telephone conversation was a disaster as I felt the Customer Service Agent was trying to be obstructive, and at the least unhelpful. I asked about cancellation of cover and approached other Insurers for quotations which some interestingly were cheaper. I called back to cancel cover and the young lady I spoke to could not have been more helpful. She resolved my issue without any problems efficiently and speedily and to avoid inconvenience I continued with cover. Why did it need two telephone calls with all the aggro it entailed when as it transpires my problem could have been resolved without issue. Not impressed with my first telephone conversation as there appeared to be a lack of empathy and help.”
“I rang and cancelled the online insurance amount I made because I wanted confirm the places we where visiting on the cruise which were Greece and Turkey and was told I needed to pay a further £93 because we had one day in Turkey
I did not think that was right . However I did get a full refund within One day.”
“Not all that happy!
Clearly, the availability of the insurance is to be welcomed. However it is a bit 'one size fits all,' with little provision for specific circumstances.
In situations where it is likely to have to activate the insurance, it would be helpful to have 'what do I do now' advice. Insurers underestimate the trauma and uncertainty that precedes the critical situations.”
“I was very disappointed with an extra charge of almost £100 when i reported a minor ailment that cleared quickly. And noone could give me a breakdown of such a charge.”
“I haven’t really experienced any problems as yet but when I lost my policy details I rang the specified number and got through immediately to a lovely lady who then emailed me the policy details straight away. Thank you to that lady.”
“Was not pleased to not get all the documents sent to me as it is very difficult to get them by email would appreciate it if they were sent by post and to get the correct spelling of my name.”
“phoned to notify them of a change before I went away, and despite my insurance already being costly they added another £93 to my policy which I wasn't happy with because it was an annual policy which was already taken out.”
“Good price when I eventually managed to get a quote. On the first time ringing, the agent couldn’t slot a medical issue into an appropriate box on the computer, so had to speak to the medical team. They were closed , so she said she would ring me back the next day. Didn’t, so had to ring again and go through the whole process again to a new agent. Rather frustrating”
