“Not all that happy!
Clearly, the availability of the insurance is to be welcomed. However it is a bit 'one size fits all,' with little provision for specific circumstances.
In situations where it is likely to have to activate the insurance, it would be helpful to have 'what do I do now' advice. Insurers underestimate the trauma and uncertainty that precedes the critical situations.”
“I was very disappointed with an extra charge of almost £100 when i reported a minor ailment that cleared quickly. And noone could give me a breakdown of such a charge.”
“I haven’t really experienced any problems as yet but when I lost my policy details I rang the specified number and got through immediately to a lovely lady who then emailed me the policy details straight away. Thank you to that lady.”
“Was not pleased to not get all the documents sent to me as it is very difficult to get them by email would appreciate it if they were sent by post and to get the correct spelling of my name.”
“phoned to notify them of a change before I went away, and despite my insurance already being costly they added another £93 to my policy which I wasn't happy with because it was an annual policy which was already taken out.”
“Good price when I eventually managed to get a quote. On the first time ringing, the agent couldn’t slot a medical issue into an appropriate box on the computer, so had to speak to the medical team. They were closed , so she said she would ring me back the next day. Didn’t, so had to ring again and go through the whole process again to a new agent. Rather frustrating”
