“Cheap enough, but, when I called up , the person was rude, didn’t listen to me, I asked for a manager , she said their on another call, I said I’d wait, she then said I will take your details and put you down for a manager callback, the same person called me back a few hours later!!! Said person was still rude, she put the phone down on me and so I called back….. still waiting for a callback!!!”
“I rang customer service the day after buying my insurance to discuss a condition that the previous day had been excluded and also mentioned an illness from a previous holiday that is not a pre existing condition as usual when dealing with customer services I found operator unhelpful and quite frankly obstructive so I cancelled my policy (I was within cooling off period) and went elsewhere where my questions were answered and consequently bought a policy with them. Instead of reading from a script”
“Price when compared to others was not too bad for a single trip, but I was somewhat annoyed I had a quote for an annual policy, which I hadn't realised I had taken before my birthday, i tried to take out the policy but as i had reached the ripe old age of 66 it wasn't honoured. This is ageism in the extreme nothing had changed apart from a few days older,so I am somewhat upset as you can see.”
“The person I dealt with did not listen. Bearing in mind I have 14 days to cancel. All I wanted to query was I was leaving Trinidad on 2nd arriving in Gatwick on the 3rd. Was I covered.”
“The salesperson didn’t seem to know enough about about what was on offer telling Dubai was in Europe , so not convinced this cover would cover me properly”
“Website was very easy to navigate. Couldn’t find some of the conditions that had seen GP about in last 2 yrs (although none of them re-occurring). Telephoned - got through easily enough - did not like the tone/manner of agent - abrupt - told him on the call - didn’t seem concerned”
“Zero aviva will not accept my proof of ncb. The document mentions my current policy issued 8/4/24. But it also mentions ncb 25 years 28/4/24 to 28/4/25 how can I get any later proof than that”
“After finally getting through to PTM I was quoted £143 for one weeks travel insurance for a couple to go to Morocco by a lady with PTM. who, I assume was sitting in a Indian call centre judging by the annoying background chatter,
After declining this quote I went online & got insured for £62 with …. PTM !
I think this lady just thought of a figure to give me !
Very disappointed in the initial quote.”
“I have used PTM before and it was plain sailing so I've returned to them again ,very clear and very reasonable with the costs everything was covered within the policy great”
“I bought travel insurance through this company, then unexpectedly had to cancel it 2 days later. No sooner had I canceled it when I found I had been given incorrect information by a third party and needed the insurance. On contacting the company immediately and explaining the circumstances they said the insurance would now cost Three Times the Original Cost!!! So naturally I cancelled.”
