“The worst company I have ever dealt with. Its very getting a quote that saves a couple of pounds, but people beware if your traveling North America and need hospital treatment this company will do everything it can to avoid and delay settlement of your claim with well leave you bankrupt.”
“Nightmare never again would l use this insurance as got bitten on ankle had to go to doctors in New York gave them the insurance documents got back home got a bill for 600.00 dollars phoned insurance ask them to send form to complete never received one so got it online nightmare from beginning to end to long to explain what happened in the end l was worse of it cost me more money never would l use this company again .”
“We went to Australia to see my Brother at the end of October. When we arrived one of our cases got lost, so we had to replace clothes and medication as we could not take all the medication in the hand luggage.
Our return flight in November was cancelled with no notice and moved to a later time, so we missed our connecting flights. We had no support from Turkish Airlines and ended up sleeping in the airport for 23 hours. We then flew to Istanbul to be told we weren't in their system even though we had the e tickets. We ended up paying £1200 to get us back to the uk.
Our claim was declined and we've been told we can't claim for anything at all.
Absolutely disgusted. This company was recommended by a friend. We will never use them again nor would I recommend them to anyone else.”
“Just recently visited my daughter in Australia for 5 weeks unfortunately 2 weeks before we were due to fly back I had a bad fall and landed with my face on the pavement as you can imagine I was in a mess. My daughter took me to the hospital we’re I spent 5 and half hours having treatment and a scan on my head.I had severe bruising and a broken nose, was advised not to fly and to see my daughter GP in a week. He wrote a letter to the insurance company that in his opinion I shouldn’t fly because of bruising and swelling for at least ten days after my flight date home.They refused to cover cost of delaying my flight saying because I had no packing up my nose I was fit to fly.Absolutely disgusting I would never recommend this company to anyone.”
“I forgot to tick cruise cover whilst applying for my parents holiday. Totally my responsibility and my mistake. However I only found out months after applying. The company would not add on cruise cover once the policy had been processed so we were left with a useless policy and lost £130. Looks like the small print wins again. Not all insurers have this money making rule in place. Many can amend the policy and simply charge a small amendment fee. Lesson learned.”
“On 7th. March 2020, I booked and paid for an annual multi trip insurance through payingtoomuch.com for a cruise my wife and I were to undertake, as I had booked a cruise holiday with P&O for the Norwegian Fjords. The departure date was to be 5th. September. However, because of the corona virus issues, I received an e-mail to tell me that P&O Cruises have now made the decision to temporarily suspend all cruises for guests until 15th October 2020 meaning that our trip had been cancelled. P&O have now proposed to issue vouchers (or refunds) for the trip. My wife and I made the decision to simply put the cruise off until 2021. We intend to take the same/similar cruise but at this point, we have not been able to re- book it as we cannot yet confirm dates. We therefore re-booked for May 2021.
Clearly as Home office advice 10 days after we took out the policy, on 17th March prohibited travel abroad, we have not done so. I was wanting to know if there was anything I could do to amend/adjust or cancel the policy I have taken out or if it could simply be deferred to include this new cruise. I sent the request initially to the insurance company itself (not paying too much) and after a month (due, I imagine to the coronavirus issues) they responded and said they could not see any reason why this could not be done but said I had to contact the broker to confirm. I then sent the request to paying too much who e-mailed me back saying "We would be very happy to look into amending the policy to cover new (even provisional) dates, but can’t do so directly via email I’m afraid. Please contact our team on 01243 784000 and we will be pleased to assist you further." Which I duly did and was told by a very rude representative - Tyler, who indicated that the previous correspondents were wrong in giving me that advice "I am a team leader and I know what I am talking about". He informed me that I only had 2 options 1. let the policy run its course - but I wasn't going anywhere for the next 10 months and the policy would have expired by the time my cruse set sail. or 2. cancel and receive around half my premium back!
Shoddy customer service, I imagine by Tyler as the others within the organisation seemed to view my request positively.”
“During the Covid 19 pandemic we could not go on Holiday as our flights were cancelled last minute by Ryanair, so we assumed that we would be able to claim on our insurance with Paying to Much, but no they claim we are not covered by the policy we took out, really, travel insurance, they also say they are only a broker so deal with the Insurance company not tus, who put it in the hands of a claims management company, so beware they may be cheap but read the terms and conditions, you may not even be covered, we have never claimed in 45 years of travelling and in the future will not bother with|Insurance, this company are sharks. beware.”
