“I've been trying to add a medical condition! 3 months and 6 phone calls 2 days until my holiday now and still don't know if I'm insured!! Why did i bother being honest!”
“I was told one quote and then you changed it saying I answered a question
Wrong whitch I repeated time and time again I had to pay £8 to amend it
I have had insurance with you before and never had this trouble”
“The person I spoke to thought he was above was above himself, he tried too belittle my wife and spoke to her as if she was a toddler not someone who was 76 years old. I put down TIA and Stroke for husband who has had both, but he kept going on about WHICH he kept asking, so we asked him to cancel the policy.”
“Claimed when I was advised to cancel my holiday for a condition I had declared! Terrible to deal with . Still trying to resolve through ombusman. They are good at taking your money but paying out is a different matter! Don't waste your money!”
“Despite several phone calls and two letters to your complaints team you have still not replied to and you have still not paid out my claim sent to you om the 4th of July Ihave taken this matter up with the ombudsman.”
“I made a claim for certain items due to major problems at Manchester Airport on the 23rd June this year. My claim,was submitted with receipts on the 4th of July,.I have still not been paid despite my several phone calls and a letter sent to to customer service, s to which I have not received a reply 😕”
“As you have chosen not to reply to my letter of complaint and have failed to pay my claim .you get me no choose but take up this matter with the ombudsman”
“There wasa total power failure on the 23rd June at all three terminals and hotels at Manchester Airport. As a result we took off 3and a half hours after our flight time and without any luggage which we did not get until 4 days later consequently my wife and l at to buy clothes and toiletries etc,we spend over 208euros l sent all the receipts to this company with a letter on the 4th July.we have still not been paid out.dispite a number of phone calls and letter”
“Used this company recently. Had 2 gold necklaces stolen during holiday, value, more than £800. Stay sure paid out £100. Total insult. They are using profit to advertise, rather than pay fair compensation to customers. Will avoid, like the plague”
“Declared a medical condition which was accepted. Now trying to avoid paying out when I was hospitalised for same condition. Contacting Ombusman next
.”
“Just had terrible experience with a member 0f your team 30 minutes on the phone and not got my details done asking wot was written on
my medical records my answer was 5 times don't no dont have axses to them. never mind my husband not started hes yet booked with you for last ten years so thanks for nothing”
“I took out a policy with this shower for my holiday at the end of June. I needed to make a claim. The staff were very unhelpful and rude and as use as a chocolate fireguard”
“Insurance was good value but claiming horrendous. Put in a claim over a month ago . Still not had pay out !
1st person I spoke to was so slow and didn't seem to know what she was doing.
Then they wanted bank details so I e mailed them....still no money.
Rang and told no bank details but they had called my bank . How could they if no details?
5 working days later still no money. Rang again and told information hadn't been sent to payment team ! Another 5 working days ! But will see what happens.
Asked to put complaint in. Told they would contact me in 48 hours. Not holding my breath !”
“The worst company I have ever dealt with. Its very getting a quote that saves a couple of pounds, but people beware if your traveling North America and need hospital treatment this company will do everything it can to avoid and delay settlement of your claim with well leave you bankrupt.”
“Nightmare never again would l use this insurance as got bitten on ankle had to go to doctors in New York gave them the insurance documents got back home got a bill for 600.00 dollars phoned insurance ask them to send form to complete never received one so got it online nightmare from beginning to end to long to explain what happened in the end l was worse of it cost me more money never would l use this company again .”
“We went to Australia to see my Brother at the end of October. When we arrived one of our cases got lost, so we had to replace clothes and medication as we could not take all the medication in the hand luggage.
Our return flight in November was cancelled with no notice and moved to a later time, so we missed our connecting flights. We had no support from Turkish Airlines and ended up sleeping in the airport for 23 hours. We then flew to Istanbul to be told we weren't in their system even though we had the e tickets. We ended up paying £1200 to get us back to the uk.
Our claim was declined and we've been told we can't claim for anything at all.
Absolutely disgusted. This company was recommended by a friend. We will never use them again nor would I recommend them to anyone else.”
“Just recently visited my daughter in Australia for 5 weeks unfortunately 2 weeks before we were due to fly back I had a bad fall and landed with my face on the pavement as you can imagine I was in a mess. My daughter took me to the hospital we’re I spent 5 and half hours having treatment and a scan on my head.I had severe bruising and a broken nose, was advised not to fly and to see my daughter GP in a week. He wrote a letter to the insurance company that in his opinion I shouldn’t fly because of bruising and swelling for at least ten days after my flight date home.They refused to cover cost of delaying my flight saying because I had no packing up my nose I was fit to fly.Absolutely disgusting I would never recommend this company to anyone.”
“I forgot to tick cruise cover whilst applying for my parents holiday. Totally my responsibility and my mistake. However I only found out months after applying. The company would not add on cruise cover once the policy had been processed so we were left with a useless policy and lost £130. Looks like the small print wins again. Not all insurers have this money making rule in place. Many can amend the policy and simply charge a small amendment fee. Lesson learned.”
