Was very happy originally with the annual policy I had but after ringing to add a recent hospital admission I was told they were cancelling the policy and to replace with a new one. They couldn't renew for an annual and could only get a 9 day one to cover my upcoming cruise. Cost me approx 25% of the annual for 9 days.
The call handlers were all very nice and dealt with it sympathetically. I did get a refund as I hadn't used it.
2 months ago
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