Not sure why they get such low reviews from other people but I've been with them for two decades. Have I had a bad experience with them. They have always been good courteous and kind and I've only been able to get through to them. I've also had good experiences with eBay partnering up with PayPal. And I'm able to get through to eBay also so they are second on my list of really good customer service. PayPal has always taken care of my issues and that's always been professional. And there have been a couple times where I made a mistake on transactions that I forgot I authorized but they politely explain to me that basically I forgot about them and they were my fault. But they always remain professional and courteous. So I am not sure why so many people have had issues. But they have been very very good with me.