Paypal Reviews

Name: Paypal
Rating: 2.06

2.1 Rating 482 Reviews

25 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 482 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Email:

pending_reversal@paypal.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overwhelmed with gratitude—Mrs. Harrylucy and her team are the real MVPs!”

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Posted 6 days ago

“When I requested PayPal monthly payments for a $1500 camera, PayPal ran it through all at once and did not process this correctly. They refused to cancel the transaction and put the owners all on me and the merchant. If I could file a lawsuit I would they refused to do anything on their end.”

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Posted 1 week ago

“Be careful with this company. A large amount of unauthorized charges were made with my account and they promised since January that they would refund my money and they have not done this yet. Every time I call, they promise to review the charges and refund me my money and they have not done so. I will be pursuing legal action if this is not rectified. In the mean time, everyone should know that PayPal is neither credible, trustworthy, nor has any fiduciary concerns for its clients. I will never use them again and I encourage others to stick with using their direct payment cards or to use other payment providers. -Josh”

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Posted 1 week ago

“Paypal is not good. There is no customer value. I was loyal customer for a long time but I just ran into an issue and I had to call Paypal to dispute an issue but Paypal doesn't really care about their customer because they are giving them false information. I didn't have a good experience and I didn't fell value as a customer. If that is the case then I wouldn't be using it anymore. I would rather use another service that value their customer. If you are going to use Paypal think carefully and do your research first. Don't fall for it like me.”

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Posted 1 week ago

“Lost $70,000 to fake PayPal invoices — but harrylucy*977@*gmail.*com sorted it out. Contact on WhatsApp: +44 7388 697958”

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Posted 1 week ago

“paradigm recovery firm helped me reclaimed my lost funds back'''''''”

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Posted 1 week ago

“Customer service Mikey and in general Cust service representative I spoke with,never too much hassle for them, issues resolved within minutes, friendly and honest manners,to be commended,never had an issue that could not be dealt with,thank you PayPal customer service for being helpful, friendly, helpful and knowledgeable!”

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Posted 2 weeks ago

“I was scammed and couldn't withdraw my funds, but I found Francis_Olivia _771_@_gmail._Com and got my money back.”

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Posted 2 weeks ago

“Reach out to BRIDGERECLAIM..COM if you are having withdrawal issues, they will help you retrieve your lost funds.”

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Posted 2 weeks ago

“Really the worst banking service ever seen in 50 yrs!”

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Posted 2 weeks ago

“Got scammed, out of money.No refund.I will only use Amazon for now on.”

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Posted 3 weeks ago

“I fell victim to a crypto scam, but contacting harrylucy*977 @*gmail.*com made the refund process quick and easy.”

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Posted 3 weeks ago

“platforms, I was able to Recover my trade account with help of Hoskey44april @ G ma-ill. C o m”

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Posted 3 weeks ago

“Without warning or explanation, £288 was taken from my account. When I called customer service, they refused to explain the charge and told me to “read the statement myself.” When I pushed for answers, they abruptly ended the call. This is not a one-off — the same thing happened to my neighbor. PayPal is taking money without consent or transparency. This is theft, plain and simple. I’m closing my account and urging others to do the same. We need to speak out before more people are affected. I”

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Posted 3 weeks ago

“I have used PayPal for years and have always trusted it for secure transactions—until now. On February 17, 2025, I purchased merchandise from a candle company, Paradise Supply, in Paradise, PA, expecting it to ship within 3–5 days, as stated on their website. After weeks with no updates and no response to multiple emails, I contacted PayPal for help. They contacted the vendor and later informed me that my order would arrive on March 25, 2025. So, I waited. The 25th came and went—no package. When I followed up with PayPal, expecting a refund, I was shocked to learn that my case had already been closed in favour of the vendor on March 22—three days before the supposed delivery date! The PayPal agent told me nothing could be done. PayPal then suggested I contact my bank, Chase. However, Chase informed me that because I paid via PayPal ACH transfer, I had no recourse for a refund—they only cover transactions made directly with a debit card. So now, I have no merchandise, no refund, and no support from either PayPal or my bank. What’s the point of using PayPal if they don’t protect buyers? I will think twice before ever using PayPal again. Customer service is truly a thing of the past. Buyer beware.”

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Posted 1 month ago

“Paypal is a terrible business for credit card payment processing. They withhold large amounts of cash for opaque reasons and are impossible to reach. Horrid large corporation.”

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Posted 1 month ago

“The person was so rude and pushy then hung up on me!!!2/28/2025”

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Posted 2 months ago

“Would give zero stars if I could. 7 days trying to get payment issues resolved, and they keep telling me it's the bank or vendors fault. I have gone in circles 3 times. It is not the bank, and has been blocked with multiple vendors. All you get is wait "x" hours and try again/pay outside of paypal. So far in a week I have waited 72 hours, 48 hours, and currently on 24 hours before they will "escalate" it to someone to fix it. Scripted repetitive answers and restarted chats daily. 👎”

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Posted 2 months ago

“do not use this pathetic service, they have still not fixed a link to a bank account after 6 monts. Use Google pay instead.”

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Posted 2 months ago

“Awesome Channel for TRUTH”

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Posted 2 months ago

Paypal is rated 2.1 based on 482 reviews