Paypal Reviews

"AVOID PAYPAL - Terrible company with useless service\r\n\r\nTerrible company with useless service. They have such convoluted policies that even their customer service is not able to clarify what it means. I made a payment to a customer and the customer asked me to cancel the transaction as the shipping address was incorrect. Paypal put the transaction on hold and said that it is under review. This is even after calling their support team.. Can you imagine that? They told me that it was under review for 24 hours. But they could not tell me why it was under review. There are many more issues that they create but this is just a start.\r\n\r\nKeep in mind that I am the payer and I called to cancel and they are reviewing me?. No wonder their share price is struggling and dropped from $350 to $60. Clearly in the dumps. A terrible company and must be avoided at all costs. Use Venmo, Stripe, and Square or the bank directly to pay."

"As a tourist, I was in Florida, USA. I had my bag stolen. I bought a paypal debit card from family dollar to use it temporarily. I deposited the last money I had left in my pocket into the card. Turns out the card was not active! My first question; How to load money to an inactive card? Shouldn't it be active as soon as it is loaded? Then I had to call customer service to get it activated. And for this you need to know good English. I didn't have enough English! After calling customer service, we saw that. You need to register with SSN for the card to be active! My second question is, how can you sell it to everyone and in easily accessible markets like Family Dollar? Don't you need to warn people? I gave the card to a friend of mine who has SSN. He registered but could not use it. We called customer service countless times for about 1 month. Neither the card was activated nor could we receive my money. and even though we sent them the passport information and address information they requested. We couldn't convince them that the card belonged to us. I think paypal is committing fraud this way. If you are a tourist, never take paypal! Don't let Paypal scam you out of the last money in your pocket"

"PayPal Are Breaching Their Own Terms and Conditions!!!\r\n\r\nWe have had an issue with PayPal where they have been holding money for 180 days and this has gone on for 5 years where they say they will release the funds after 180 days and then simply add 180 days more saying it is to protect themselves against chargebacks. We thought this was absurd to put it mildly how can there be a chargeback after 5 years when we never had issues in the 10+ years we used the account? We asked PayPal to agree to ADR (Alternative Dispute Resolution) they have ignored the request then when looking at the web we found a Private Investigation agency is looking into PayPal the posting on the invetigators site said \"PayPal in Canada Breaching their own terms and conditions relating to alternative dispute resolution\" we spoke to them and they suggested writing to PayPal in Toronto so we sent a letter with signature on delivery but have heard nothing. Below is what appears in their terms and conditions as the investigator says they are breaching their own T&C's we have all the proof if PayPal contact us but we are not holding our breath!\r\n\r\n\"6. Disputes\r\nIf a dispute arises between you and PayPal, our goal is to learn about and address your concerns. If we are unable to address your concerns to your satisfaction, we will seek to provide you with a neutral and cost-effective means of resolving the dispute quickly. Disputes between you and PayPal regarding the Service may be reported to Customer Service. Please click here for Customer Service.\r\n\r\nA party requesting relief may elect to resolve a claim (excluding claims for injunctive or other equitable relief) in a cost-effective manner through binding non-appearance-based arbitration if the total amount of the award sought is less than $10,000.00 CAD.\r\n\r\nA party electing arbitration will do so through an established alternative dispute resolution (\"ADR\") provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: (i) the arbitration shall be conducted by telephone, online and\/or be solely based on written submissions, with the specific manner to be chosen by the party initiating the arbitration; (ii) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (iii) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.\""

"They have ridiculous refund requirements now. I was a 20 year customer, but will be taking my next 20 years of business elsewhere. I bought an item from a seller, who chose the method of shipping, not me. He chose UPS SurePost (UPS transports package but USPS makes the delivery) because it saves him a few bucks, but leaves his recipients open to claim issues. Seller provided tracking and the package ended up delivered somewhere else. I took the delivery photo from the carrier and uploaded to PayPal, along with other evidence to support my claim. They did not review my case, but rather auto-closed it within 5 minutes after the seller input the tracking number of the misdelivered parcel. Once the case is closed, you cannot open it again for \u201citem not received\u201d - you can only progress it to another form of complaint. \r\n\r\nNow the seller won\u2019t communicate with me because I opened the claim and PayPal decided in his favor. First he told me to file the claim with UPS, but when I tried I was advised that only the shipper could file claims on that account!\r\n\r\nPaypal will ONLY accept as evidence - that I the buyer who did not choose the shipping service - reach out to UPS to file a claim and get a signed affidavit on official UPS Letterhead stating that they acknowledge that they misdelivered my package and are unable to retrieve it. They want the person who paid and is out money - to contact the shipping service that the seller chose (was not stated in listing the a subpar shipping service would be used) and get a signed affidavit???\r\n\r\nAbsolutely not. Attaching photos as proof to how ridiculous this is. It is obviously not my home - delivered photo shows no doormat, no tan metal security door, and has dirt to the left of the doorway where I have flowers and greenery. That should be evidence enough to support my claim. Time stamped photos. But they claim only a signed affidavit from UPS will be accepted."

"They have ridiculous refund requirements now. I was a 20 year customer, but will be taking my next 20 years of business elsewhere. I bought an item from a seller, who chose the method of shipping, not me. He chose UPS SurePost (UPS transports package but USPS makes the delivery) because it saves him a few bucks, but leaves his recipients open to claim issues. Seller provided tracking and the package ended up delivered somewhere else. I took the delivery photo from the carrier and uploaded to PayPal, along with other evidence to support my claim. They did not review my case, but rather auto-closed it within 5 minutes after the seller input the tracking number of the misdelivered parcel. Once the case is closed, you cannot open it again for \u201citem not received\u201d - you can only progress it to another form of complaint. \r\n\r\nNow the seller won\u2019t communicate with me because I opened the claim and PayPal decided in his favor. First he told me to file the claim with UPS, but when I tried I was advised that only the shipper could file claims on that account!\r\n\r\nPaypal will ONLY accept as evidence - that I the buyer who did not choose the shipping service - reach out to UPS to file a claim and get a signed affidavit on official UPS Letterhead stating that they acknowledge that they misdelivered my package and are unable to retrieve it. They want the person who paid and is out money - to contact the shipping service that the seller chose (was not stated in listing the a subpar shipping service would be used) and get a signed affidavit???\r\n\r\nAbsolutely not. Attaching photos as proof to how ridiculous this is. It is obviously not my home - delivered photo shows no doormat, no tan metal security door, and has dirt to the left of the doorway where I have flowers and greenery. That should be evidence enough to support my claim. Time stamped photos. But they claim only a signed affidavit from UPS will be accepted."

"They have ridiculous refund requirements now. I was a 20 year customer, but will be taking my next 20 years of business elsewhere. I bought an item from a seller, who chose the method of shipping, not me. He chose UPS SurePost (UPS transports package but USPS makes the delivery) because it saves him a few bucks, but leaves his recipients open to claim issues. Seller provided tracking and the package ended up delivered somewhere else. I took the delivery photo from the carrier and uploaded to PayPal, along with other evidence to support my claim. They did not review my case, but rather auto-closed it within 5 minutes after the seller input the tracking number of the misdelivered parcel. Once the case is closed, you cannot open it again for \u201citem not received\u201d - you can only progress it to another form of complaint. \r\n\r\nNow the seller won\u2019t communicate with me because I opened the claim and PayPal decided in his favor. First he told me to file the claim with UPS, but when I tried I was advised that only the shipper could file claims on that account!\r\n\r\nPaypal will ONLY accept as evidence - that I the buyer who did not choose the shipping service - reach out to UPS to file a claim and get a signed affidavit on official UPS Letterhead stating that they acknowledge that they misdelivered my package and are unable to retrieve it. They want the person who paid and is out money - to contact the shipping service that the seller chose (was not stated in listing the a subpar shipping service would be used) and get a signed affidavit???\r\n\r\nAbsolutely not. Attaching photos as proof to how ridiculous this is. It is obviously not my home - delivered photo shows no doormat, no tan metal security door, and has dirt to the left of the doorway where I have flowers and greenery. That should be evidence enough to support my claim. Time stamped photos. But they claim only a signed affidavit from UPS will be accepted."

"They have ridiculous refund requirements now. I was a 20 year customer, but will be taking my next 20 years of business elsewhere. I bought an item from a seller, who chose the method of shipping, not me. He chose UPS SurePost (UPS transports package but USPS makes the delivery) because it saves him a few bucks, but leaves his recipients open to claim issues. Seller provided tracking and the package ended up delivered somewhere else. I took the delivery photo from the carrier and uploaded to PayPal, along with other evidence to support my claim. They did not review my case, but rather auto-closed it within 5 minutes after the seller input the tracking number of the misdelivered parcel. Once the case is closed, you cannot open it again for \u201citem not received\u201d - you can only progress it to another form of complaint. \r\n\r\nNow the seller won\u2019t communicate with me because I opened the claim and PayPal decided in his favor. First he told me to file the claim with UPS, but when I tried I was advised that only the shipper could file claims on that account!\r\n\r\nPaypal will ONLY accept as evidence - that I the buyer who did not choose the shipping service - reach out to UPS to file a claim and get a signed affidavit on official UPS Letterhead stating that they acknowledge that they misdelivered my package and are unable to retrieve it. They want the person who paid and is out money - to contact the shipping service that the seller chose (was not stated in listing the a subpar shipping service would be used) and get a signed affidavit???\r\n\r\nAbsolutely not. Attaching photos as proof to how ridiculous this is. It is obviously not my home - delivered photo shows no doormat, no tan metal security door, and has dirt to the left of the doorway where I have flowers and greenery. That should be evidence enough to support my claim. Time stamped photos. But they claim only a signed affidavit from UPS will be accepted."