Paypal Reviews

Name: Paypal
Rating: 2.21

2.2 Rating 364 Reviews

29 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.2

Based on 364 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Email:

pending_reversal@paypal.com

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Shyang

Paypal 1 star review on 13th February 2024

Anonymous

Paypal 1 star review on 10th February 2024

Sevil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent money to the wrong person accidentally and pay pal would do nothing. Im out $600 because they protect the guy that has my money. This is a terrible app font use it.”

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Posted 1 year ago

“Absolutely disgusting customer service. I shall be reporting them to FCA.”

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Posted 1 year ago

“We have raised funds for our charity on FB which only pays through PayPal. However, PayPal for some reason has put a limitation on our account and so we cannot get the donations. PayPal has asked us to upload a bank statement and a government-issued tax exemption document. We have done that. More than once - and yet, nothing... We have uploaded a letter from HMRC and our bank statements. Every time we call, we talk to a different person, we need to explain the whole situation again and again. They all promise: upload these documents, this time it will work... It never does. Last email received - and please, read carefully!! -: "We've received your government-issued tax exemption document, but we also need a bank statement. Please upload a bank statement that shows the charity name. We've received your company house registration number, but we also need you to upload a government-issued tax exemption document for your charity." In the same message they both acknowledge to have received the government-issued tax exemption document and they ask us to send them a government-issued tax exemption letter. Is this a joke? And this has been going on for months. We will raise an official complaint with the Financial Ombudsman.”

Paypal 1 star review on 15th November 2022

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Posted 1 year ago

“Like always useless customer support when you just tell them you are useless and non helpful they try to lock your account temporary or suspended it and steal your money or refunds Check the attached proof and this reference ID below Reference ID: PP-L-365579702953 I verified all of these 3 above except phone confirmation because it redirects to non exist page! Tip for consumers: don't keep any penny in your account balance as well be extra careful when you use it ! Products used: e-commerce and it services stuff”

Paypal 1 star review on 10th November 2022

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Posted 1 year ago

“I was so naïve when I opened an account with PayPal. I surrendered bank account and debit cards access to them. Now I want to close the account and they want me to provide more personal info so they can close it. That is a plain fraud. I don’t owe them anything. They insist that I must provide them more financial info to be able to close. I will not provide extra information. I don’t trust PayPal with my information or money. I will go to the bank and close the bank account. PayPal is a very unethical organization.”

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Posted 1 year ago

“PayPal doesn't represent the buyer It took me over 30 days to get $20 back from a damaged item I purchased. They made me feel like I was wrong trying to get my money back. They refused to put the money back in my account from which they took it. And they wanted to give me a check or just use it as a credit”

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Posted 1 year ago

“PayPal are the most annoying company going . I was grateful when EBay had different payments options which was good for me because if it was not like this I would not be able to buy or sale, but unfortunately if I sell an item I can I can only use pack link, because to purchase a Royal Mail it’s unfortunately you have to have a PayPal account, it is so dark ages I said to EBay please can you do something about it. I opened a PayPal account and of course it got closed in no time. I hate this silly company I would be happy if it could be closed down. They just do not care.”

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Posted 1 year ago

“dreadful, avoid if possible. As a seller, their fees are extortionate, taking a sizable amount of funds per transaction, and when combined with an ebay sale, is massive chunk and often all of the profits for that sale. Buyers of your produce object to having to be charged extra to cover paypal fees. It should be the buyer who pays for this service not the seller! As a buyer you have very little in the way of purchase security, despite what Paypal publish. If you find an unauthorized transaction, they demand such "evidence" it is impossible to supply, and if you have a problem with a purchase, they ALWAYS find in favour of the seller, so they don't have to refund you. Their customer service is hopeless and almost non existent, so don't expect any help unless its to do with logging in issues!”

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Posted 1 year ago

“Do NOT use PayPal! Your money is not safe! Even when you send money through Friends and Family, PayPal will take it upon themselves to refund the money with no questions asked. Definitely will be using Zelle or Apple Pay as a secure means of sending and receiving money from now on.”

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Posted 1 year ago

“I had an issue with PayPal where a seller refund they sent me appeared in my account as a 'debit' in my account instead of a 'credit'. This transaction then mysteriously disappeared next day and PayPal sent me an email notifying the credit had “now been processed”. I made a complaint via message system raising concerns about their 'woke' business model and their reply stated "May i know if you received any email about PayPal Woke?, if yes can you please share the screen shot as I am unable to see any such email sent to your account." If PayPal’s messenger drones are using this script to reply to complaints I guess senior management are getting concerned by the number of customers now closing accounts – closed my account.”

Paypal 1 star review on 28th September 2022

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Posted 1 year ago

“This is a great website to utilize when you need to send money to family or friends. Gabriel Culiat believes it is easy to navigate. I will definitely recommend them”

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Posted 1 year ago

“Paypal offers a new low in customer service. This once great company has lost its way in recent years. We could put up with the degrading approach of the support agents and the utter lack of urgency to help fix simple problems. However, when they have the fate of your income in their hands, things become a little more serious. We have moved almost all of our transactions away from PayPal now. Our employees and customers appear to be very happy about this change. This appears to be typical for many popular businesses these days.”

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Posted 1 year ago

“been scamed twice in reference to paypal.not paypals fault,but like pulling teeth to close the acct. have not gotten it closed yet.too much hassle to deal with paypal!!! they are as bad as dealing with fandango.”

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Posted 1 year ago

“Beware of Paypal buyer protection they don't protect buyers anymore in addition to the long time for disputes resolution , last time on a guest post that should be done forever , the seller removed it in less than 1 month , i contacted him , his account and post was removed so , anyway just be cautious when u use paypal services next time TID ( 1J0802964U222903K )”

Paypal 1 star review on 8th September 2022

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Posted 1 year ago

“They deleted my account because I filed a claim because I did not get what I ordered I ordered a trampoline and got a certified letter filled with coupons the weight was clearly not right at less then a pound and now no PayPal very sorry customer service”

Paypal 1 star review on 29th August 2022

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Posted 1 year ago

“I can't use my account for 5y and more. Can not login. i tried to call customerservice. They keep me online for hours. But still paypal is sending me mails. On which I reply for help. Nothing !@#$^! The best thing everhappen to me.”

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Posted 1 year ago

“I have had paypal, using payoal here for in person transactions, for eight years. I have do the Sturgis Bike Rally all these years in August. This August after two days of sales I got a notice that my account a limit of 4k that I could take & anything over would be held for 21 days after each transaction. I have not chabged any business model, I have emailed, I have called to no avail. This company is the worst company to deal with, don't use them. I have switched to Square.”

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Posted 1 year ago

“Amazing hacktivist named ROYALBLADE @ protonmail.com saved my business by helping me remove money locked in my paypal account. PayPal vicious security system flagged and locked my account for no reason. I can never trust paypal or any of it's product again.”

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Posted 1 year ago

“Years of fault free service”

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Posted 1 year ago

“Absolutely horrible”

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Posted 1 year ago

Paypal is rated 2.2 based on 364 reviews