Paypal Reviews

Name: Paypal
Rating: 2.06

2.1 Rating 482 Reviews

25 %

of reviewers recommend Paypal

Company Reviews

Questions

Metrics

2.1

Based on 482 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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pending_reversal@paypal.com

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Anonymous

Anonymous // 01/01/2019

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“I tried to activate free trial on docx editor and they took my money from the account. I immediately requested a refund but paypal refused to help and the case was closed in the seller's favour. I will stop using paypal.”

Helpful Report

Posted 8 months ago

“Previously sent money twice to Jamaica with Xoom with no problems . PayPal now owns Xoom ,apparently to cut off competition ,so you end up on PayPal’s own money transfer platform. This time the email of the recipient was switched to an email that doesn’t exist and funds were diverted to someone else’s account. I suspect that PayPal’s system has been hacked . PayPal says they are unable to track the transaction and doesn’t know where the money actually went. How can you do electronic wire transfers and not have a way of tracking them? My bank agrees they sent the money to PayPal as requested but the recipient never received the money and Paypal is only able to tell me they sent the money to an email that doesn’t exit. BUYER BEWARE. DO NOT SEND MONEY WITH XOOM. XOOM was a great way to send money abroad but XOOM no longer exists. You may think you’re sending money with XOOM but actually your using PayPal’s platform and it is not secure.”

Helpful Report

Posted 8 months ago

“Paypal is very unsecure and does not protect their customers against fraud, nor do they make good any actual fraud that occurs on your account. Someone hacked into my account, set themselves up as a user without me knowing, changed the primary email to their email, set up their own bank account, withdrew money from my checking account and transferred it to theirs. I lost over $2,700 before Paypal reps finally figured out what happened and eliminated the user. I filed a fraud case with Paypal and despite the fact that the Paypal rep that I was speaking with said it was a very clear case of fraud, Paypal denied the claim, stating that it look like regular activity on my account. I appealed it twice, and both times the new reps on the phone assured me it should be a no brainer fraud claim, the powers that be at Paypal denied the claim again both times. At this point, I would honestly like to start a class action lawsuit against them, because I have to believe I am not the only one they are doing this to. In any case, I will never use them again and I highly recommend no one else does unless you want to lose your hard earned money.”

Helpful Report

Posted 8 months ago

“I have been with PayPal now for 20 years and I’m just about to leave as I phoned them over a situation that I’ve lost £1530 being with them. Young lady on the phone and all she wanted to do was basically flog me off that they didn’t want to pay or nothing to do with it. I asked to speak to a manager and she put me on hold and said the manager will be with you soon and no one answered after half an hour. Through the years I have a problem with PayPal and this is the final straw. They actually want to take your money and use it to make themselves money but when it comes back to you. They don’t want know so PLEASE PLEASE do not use PayPal anymore or sign up with them.”

Helpful Report

Posted 8 months ago

“PayPal has basically no customer service if someone has problems. I should give it a one. They are impossible after losing my money and get no answers They are impossible.”

Helpful Report

Posted 8 months ago

“Unfortunately we fell victim to a phishing attack. Someone stole our employee's PayPal credentials and they transferred $14k to 'friends and family'. The strange part is that PayPal's system didn't detect this fraud. Didn't see that someone from abroad was transferring money from our Business account to 'friends and family'. All of this was happening in front of my eyes while we were trying to submit a case about fraudulent use of our funds. Even after we submitted the case, the fraudsters continued to send money. So that's that. You would think that PayPal's Customer Support, once they know about this situation, would help us in some way. Well, they wouldn't. They told us that 'there was no unauthorized use of our account'. And you're left staring at the screen and wondering how is it possible that they're on the side of fraudsters. Because obviously they transfer their money to a PayPal account and they have the fraudsters' identity. Conclusion: Someone can steal your money in PayPal and you can't do anything about it because they protect fraudsters.”

Helpful Report

Posted 8 months ago

“Had a balance of $1567. Billing cycle ends around the 11th of the month but my payment is due on the 2nd of each month. I log on August 1st and select “ pay entire balance”. So I paid the entire balance which should mean I have a zero balance. On August 9th , PayPal showed I had a balance of $239. I went through my transactions and I had only charged around $200 but I had 2 credits for $93. That should have left my balance of $107. Called customer service and spoke to Erin. She put me on hold and never came back. I called back and spoke to Don who wasn’t helpful at all. He could not tell me how PayPal had my balance added. I cancelled my card at that time. Worst company I have ever dealt with.”

Helpful Report

Posted 8 months ago

“They charge me twice for the same transaction, their response in open cases are extremely slow and they answer like bots with partial copy paste answers. Never again”

Helpful Report

Posted 8 months ago

“PAYPAL SUPPORTS THIEVES and SCAMMERS We opened a case in PayPal regarding a scam website (isneakeroutlets.com) which we paid $98 through PayPal to buy two pairs of sneakers. We never received our shoes, and seller constantly provided false information ( first time they email us with fake tracking number which said our package was delivered to local post office, we went to our post office and were told that the tracking number is invalid, we tried to call customer service number on the scam website, they hanged up as soon as we told them it is regarding our order. ) We opened a case in PayPal then seller provided a different tracking number saying that our package was delivered by UPS, we Called UPS and provided the tracking number, UPS representative told us that the tracking number belongs to a package from Amazon and shipment address is not our address the weight of delivered package was 18 pounds , we ordered only 2 sneakers which weight barley 2 pounds. UPS told us that PAYPAL can call UPS and they provide them the proof that the tracking number does not belong to our address. We provided all this information to PayPal by calling their customer service twice, but PAYPAL still sided with scammer and closed our case without even considering proofs that we provided. We are going to close our account with PAPAL and tell our friends and families to not use PAYPAL because PayPal is a company which supports thieves.ide them the proof that the tracking number does not belong to our address. We provided all this information to PayPal by calling their customer service twice, but PAYPAL still sided with scammer and closed our case without even considering proofs that we provided. We are going to close our account with PAPAL and tell our friends and families to not use PAYPAL because PayPal is a company which supports thieves.”

Helpful Report

Posted 8 months ago

“If you have a problem with your PayPal credit card and call up they transfer you your PayPal account -- and when you get there they tell you to go back to your PayPal Credit Card. It’s a black hole. Don’t go near them.”

Helpful Report

Posted 8 months ago

“Paypal decided to pay over 460 dollars to a company (Wix) that decided to auto renew for two years a service I cancelled in November 2023. Wix account posted that charge and Paypal paid it without informing me. I realized that posted and paid unauthorized charge to my account and i9mmediately contacted my bank to stop the said paiment. Now PayPal say I owe that money to them and if I do not contact Wix I will be stuck with that bill. Good luck collecting from anyone! I explained this situation to a live person in customer service at PayPal (after days of trying every number listed) and they said that the case (PP-R-WIM-5349699759) would be reviewed. Wix states that cancellation could happen at any time, however no refunds whatsoever can happen. So, you have two big companies after me for an unauthorized payment that Paypal decided to make on my behalf.”

Helpful Report

Posted 8 months ago

“After years of paying interest finally made the final payment of $2552 and I end up leaving a credit of $38 but two month later when I opened the app I had a pass do amount of $12 and their justification was that because my payment posted 3 days after they charged me late fees and then interest in the late fees, to me PayPal is a bad company, I will never give them my business again.”

Helpful Report

Posted 8 months ago

“The reports are soooooo bad they are like trying to put a scrambled egg back together. There is no rhyme or reason, just a mess of numbers and words that is supposed to have my sales figures for the last 3 months. A VERY BASIC REPORT: RH Report name Report status Report generated Hierarchy Timezone RH BALANCE_SUMMARY_REPORT Success 7/30/24 ENMP5KKHZP8KA America/Los_Angeles RS Account ID Balance Currency Available Withheld Total RS ENMP5KKHZP8KA OPENING CAD 0 0 0 RS ENMP5KKHZP8KA CLOSING CAD 0 0 0 RS ENMP5KKHZP8KA OPENING EUR 0 0 0 RS ENMP5KKHZP8KA CLOSING EUR 0 0 0 RS ENMP5KKHZP8KA OPENING GBP 0 0 0 RS ENMP5KKHZP8KA CLOSING GBP 0 0 0 RS ENMP5KKHZP8KA OPENING MXN 0 0 0 RS ENMP5KKHZP8KA CLOSING MXN 0 0 0 RS ENMP5KKHZP8KA OPENING USD 0 0 0 RS ENMP5KKHZP8KA CLOSING USD 0 0 0 RD Record type Record subtype Account ID Payment instrument type Payment instrument subtype Transaction count Record currency Gross amount Total fees net billed Net amount RD Sale ENMP5KKHZP8KA Credit card American Express 2 GBP 3600 -140.8 3459.2 RD Sale ENMP5KKHZP8KA Credit card American Express 1 USD 2200 -81.7 2118.3 RD Sale ENMP5KKHZP8KA Credit card Mastercard 6 CAD 10750 -319.74 10430.26 RD Sale ENMP5KKHZP8KA Credit card Visa 12 CAD 19777.55 -610.35 19167.2 RD Sale ENMP5KKHZP8KA PayPal 1 CAD 604.8 -17.84 586.96 RD Sale ENMP5KKHZP8KA PayPal PayPal Wallet 20 CAD -1030.18 0 -1030.18 RD Sale ENMP5KKHZP8KA PayPal PayPal Wallet 4 USD -420.07 0 -420.07 RD Refund Referenced ENMP5KKHZP8KA PayPal PayPal Wallet 2 CAD 48.3 0 48.3 RD Reversal Bank reversal ENMP5KKHZP8KA PayPal PayPal Wallet 7 CAD -452.49 0 -452.49 RD Currency conversion Conversion from ENMP5KKHZP8KA 4 CAD -601.6 0 -601.6 RD Currency conversion Conversion from ENMP5KKHZP8KA 2 GBP -3459.2 0 -3459.2 RD Currency conversion Conversion from ENMP5KKHZP8KA 1 USD -2118.3 0 -2118.3 RD Currency conversion Conversion to ENMP5KKHZP8KA 3 CAD 8610.23 0 8610.23 RD Currency conversion Conversion to ENMP5KKHZP8KA 4 USD 420.07 0 420.07 RD Add money ENMP5KKHZP8KA 17 CAD 1314.77 0 1314.77 RD Add money Credit card deposit ENMP5KKHZP8KA 6 CAD 142.28 0 142.28 RD Withdraw money Credit card withdrawal ENMP5KKHZP8KA 15 CAD -25563.22 -389.03 -25952.25 RD Withdraw money Disbursed ENMP5KKHZP8KA 7 CAD -12263.48 0 -12263.48 RF File number Total records Total files RF 1 18 1”

Helpful Report

Posted 9 months ago

“I have a PayPal account and agreed to hire a freelancer, he told me he could only accept PayPal and bank to bank transfer. PayPal has a program called Xoom, I assumed it was safe because the first question asked is is this for friends and family or for good and Services, it was for good and Services so I proceeded in safety, as I believed. Long story short, I was completely scammed $1500 and PayPal will do absolutely nothing for me, though I marked for good and Services, they said they offer no seller protection, so why in the world would they have you check that, I did not think that would be a part of the agreement, especially since they make it seem as though they offer protection. I am so sick of PayPal! Very, very deceitful, why would they include that information in the fine print, more importantly, why in the world would they ask if I was sending the money for friends and family or good and Services. Obviously One would assume you were protected especially because you’re going directly through PayPal.”

Helpful Report

Posted 9 months ago

“There are a lot of untrue recommendations and it’s hard to tell who is legit. If you have lost money to scam contact Mrs.Doris Ashley and her team, they will surely help you out. It took me a long time to find them. These include data recovery specialists, but you need a professional recovery agency like Mrs.Doris Ashley and her team to help you get back your lost funds Contact them to recover lost funds as well as all other forms of cryptocurrency. And you can be sure that no matter how long it has been lost, you will still get your funds back. EMAIL: (dorisashley71 (@) gmail com) WHATSAPP: +1---(404)--721---56--08”

Helpful Report

Posted 9 months ago

“I was contacted by PayPal in May and told that it looked like there was fraud committed related to my account. I had not used my account in years, and confirmed the fraud. The gentleman on the phone told me to change my password and that he would fix the problem. It was not fixed. I was contacted in June by a collection agency telling me I owed PayPal $500 for “paybacks” made to the people who had been defrauded. I called the fraud department at PayPal and told my story again. The representative said that it would take about a week to fix it. In July, I went through the whole process again, after I was called by PayPal about the money I owed. This third representative said to please give them another week to fix the problem. It is now three weeks later and I am called again by PayPal about the money I owe them. I am 72 years old with a PhD, was never a seller on PayPal and have an 800 credit rating. If you have a PayPal account, cancel it!!!”

Helpful Report

Posted 9 months ago

“If I had a zero stay I would have given that. The absolute worst company ever.”

Helpful Report

Posted 9 months ago

“Tried to set up a new business account and the sign up page didn't work. I had a PayPal business account but couldn't access it due to change of number due to loss of phone. I went to get help and they are completely useless and no instruction taken from the CEO of PayPal which I know would have given instruction of the issue to be rectified by his team.Yet, their staff accuse you of being trying to be fraudulent when you can't access any account. I have made sure that my treatment of PayPal has arrived at the attention of MP's for Business as this is just ridiculous behaviour and treatment.”

Helpful Report

Posted 9 months ago

“PayPal isn't suitable for small service-based businesses like mine. A customer claimed dissatisfaction with 2 out of 7 serviced items. We agreed on a partial refund, supported by text messages and our refund policy. Despite this, PayPal issued a full refund to the customer. Due to this experience, I've deactivated PayPal from my e-commerce platform. This feels like an abuse of their dispute process.”

Helpful Report

Posted 9 months ago

“Paypal buyer protection load of s£%/e bought brand new tablet from ebay. 40 days later gets message from Samsung this tablet is going to be locked in 72 hours due to being a trade in. Tried contacting seller nothing contacted Ebay sorry over 30 days contacted paypal sent pics and even said the seller on his feedback had done this a few times. The tablet has locked and is now useless. But guess what Paypal sided with the seller to me both are k#£%s”

Helpful Report

Posted 9 months ago

Paypal is rated 2.1 based on 482 reviews