I've had my PayPal account for 22 years. It's a personal account. A friend just transferred a large-ish sum of money to me. I get an email from PayPal saying they've held 85% of the funds for this "purchase" until I ship the "item" to the "customer", and they've kept $347.00 US as a "service fee". When I called PayPal, their customer service supervisor, Mark, was incredibly rude to me. He basically told me I'm out the $347, they can't tell me when my account was changed to business account, and he was incredibly rude about it. So this account I've had for 22 years is suddenly a business account, but they can't tell me how. They can't FIX the problem. They can't give me the $347 back. On top of that, they're holding 85% of the funds for TWENTY-ONE DAYS, and the other 15% of the funds, they said they'd release. So I went online to transfer the funds to the VERIFIED BANK ON THE ACCOUNT which has been verified for OVER A DECADE, and I was required to submit a photo of my ID, and a current photo of myself, before they'd release. So I did that, and they told me they can't release the funds because they can't verify it's me. WHAT??? Look, I don't know how many random strangers want to put money INTO my bank account, but should this really be an issue? It's a PayPal account TIED TO a specific bank account, and so what does it matter WHO is putting the funds into the account, as long as the funds are going into the bank account tied to the PayPal account. Seriously, people nowadays seem to have problems with logic. And all of this frustration has only cost me the small (lol) sum of $347.