Please do not make the mistake i had done by opening an account with this company(paysafecard). I was so honest with them.i was using a VPN,than tried to access my paysafecard account,than immediately they blocked me out.thinking it was a fraud. I told them that i was using VPN,when they blocked me out.they did not believe me. i have been emailing them and sending them all the information they asked me about. they keep transfering me from department to another department.. to my biggest shock,they asked me for my previous paysafecard since 2014. i told them how am i supposed to still have those vouchers since 2014.because when i topped up my account with these vouchers i threw them. now i have £81.64 in my account. before my account was £61.64.I topped up £20.00 paysafecard vouchers,to let them know that i am the main account holder. If i am the fraudester,how am i supposed to topped up another account. then i sent them email telling them (enough is enough),and i can not take it any longer,and to cancel my account. 3 days ago i went to my paysafecard and requested for my money to transfer back to me.again send them all the information they asked about:example: bank details,sort code,account number,my full name and surname,send them a copy of my ID,still waiting,no reply from them at all. if i can give them -5 stars,not 1 star i would do that. after nearly 3 months(till 24.9.2018) my account still blocked. they asked me for the same information again,example: a copy of my driving licence pictures,bank details etc... after i fed up so much with them,i told them last month that i am going to send them those details for the last time (they still blocked my account,and they never refunded my money back) after i waited 11 working days,as they wrote in there website i hate them. they are thief,rubbish company please be so careful opening an account with them,or you will suffer a lot like me. thank you