The new interface essentially just decimated the functionality even removing the ability to see historical bills, etc. It is so bad, it appears to be an intentional infliction of pain on the existing customer base. It appears a competitor must have hijacked the site and made this as bad as theoretically possible in order to create maximum ill will towards the customer base. Either pay the ransom to get the site back or just admit you don't like customers and cancel everyone's account for them. You can cancel them rather than paying customer service staff to do it for them when they call.