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“You need to be careful when dealing with Paytrust because they have been connected to fraudulent activities. Even though they might let you take out money initially to gain your trust, they could end up pressuring you to deposit more money. I personally fell for this trick, but thankfully, I managed to retrieve my funds with the help of A M D A R KL i M i T E D * C0M.”
“This scammer managed to deceive me out of $83,190, they are blocking me from withdrawing my investment from the account. It was a harsh reality to face when I found out I had been misled by this company. Luckily, I reached out to A M D A R K L I M I T E D * C0M, and they truly delivered. I was thrilled to have my money recovered in just four days.”
“I was a loyal customer of PayTrust since it was PayMyBills.com (21 years).
I am uncertain why SilverBills even acquired them if not only to steal personal data because it wasn't by any stretch of the imagination to maintain a loyal customer base.
Twice they generated late fees for me by taking 13 business days to pay a bill. There was a limbo period of 10 days where they drew the money and held it before a check or EFT was even generated. I engaged customer service who treated me like a person who didn't understand cashflow or how to maintain my bills and spoke to me as if I didn't understand how their posted policy of 3 business days, actually means 15. They indicated "Later" they would offer a premium pay service but there was no date for that. All that aside, their website was difficult to manage and offered no way to see the status of a payment with the limbo period in the process.
After that second round of late payments, I started removing all my vendor info and changing all my login account info for all my accounts. Again, I have no idea why they acquired PT if their only plan was to shut it down.
I was using this transition period to see if we would move my Father in Law over to help him. That's not happening now and Im telling everyone how they float your money presumably for the earnings on interest.”
“If I could give Silverbills - who purchased Paytrust - 0 Stars, I would.
They missed an auto-payment on my mortgage, even though I had a rule to pay it!
Likewise for one of my credit cards.
For example, They paid December 2023, January 2023, and then March 2023. What happened to February?
Reports which are why I had the service in the first place no longer allow you to sub-total by payee or search by timeframe.
This is an absolute diaster.
I canceled today.
Adieu Paytrust. It was great for 20+ years. I'm sorry to see what was a good service degrade into absolute @#$.”
“They play the float on your funds, delivering your checks long after they used to under the original Paytrust. The site is less efficient. I am looking for a change.”
“Since being taken over service has deteriorated. Addresses, those which they manage, are wrong and the only way to correct is to set up a new payee. Two requests sent to "support" unanswered. Been a customer for more than 25 years and quit today effective end of the month.”
“I have used Paytrust for 20 years. It was a great service. The new Paytrust by Silverbells is awful! The major issue is that for most bills, a payment made today would be received by the payee in 24-48 hours. Not anymore. With Silverbells, a payment made today will be received in 7 days. 7 days! It's ridiculous. I'm leaving the service.”
“I am leaving a review about Paytrust's transition to Silverbills -- and I would leave negative stars if that were possible. Since the blackout period for the transition lifted after Jan. 3, 2024, I made two EFT payments: my automatically scheduled mortgage payment and a manually schedule (one-time) credit card payment.
In both cases, Silverbills withdrew the money from my bank account -- but then paid the lender 3-5 days later. This is not how EFT is supposed to work. Silverbills does NOT get to hold onto my money for several days before disbursing it to the merchant. Even paper checks don't work that way: the money does not come out of my bank account until the MERCHANT gets the payment.
Moreover, the CC payment has yet to post to my CC account and is now considered overdue, thank you very much.
So far I have received little in the way of helpful responses via the support email address.
Once I am certain my CC payment has been made, I will be cancelling my Paytrust service in favor of a better alternative -- this, after 20 years of being a customer.
Steer clear of this one, folks. It's shamefully ugly now.”
“Not a great solution anymore. they loose bills and payments I made did not go through. Now they were purchased and want to more than double the cost of the service. Time to move on.”
“FYI - Paytrust is staying open. Receiving a broadcast email from PayTrust just 20 hours ago. They will not be shutting down. Thing is however, considering they've had 3 months to post this decision, now 1 month prior to closure -- I've made other arrangements.
Considering how the news was broken to us, being a customer for 25 years.
I think its too little too late. I do not believe that I will continue using the service. I've already moved all the bills off to another provider, doesn't make sense to reverse all these actions.
[-- QUOTE --]
Greetings from Paytrust,
Recently you should have received notice that the Paytrust Bill Payment Services (the "Paytrust Services") were being discontinued by RealNet Payments LLC ("RNPLLC"), the FIS subsidiary that provides these services. We are pleased to inform you that RNPLLC has decided not to discontinue the services at this time.
As a result, the Paytrust Services will continue without interruption, and you can continue to use the services in the same manner to manage your bills and payments. As applicable, mail will continue to be scanned, and your bills and payments will continue to be processed in accordance with the Terms and Conditions set out in the Subscriber Agreement.
More information regarding the future of the services will be provided at a later date.
Please do not respond to this broadcast communication.
If you have any questions, please contact us at Support@paytrust.com or call us at 1-800-PAYTRUST (1-800-729-8787).
Sincerely,
Paytrust Bill Center”
“Just received an email that Paytrust services will shut down during August 2023. I have been with Paytrust.com since it was called PayMyBills.com. I saw the declination coming once I had to deal with the updated web design. You fixed something that wasn't broken to most users.”
“I don't know how a business can take a great product and totally screw it up! I have used paytrust for 25 years without a hitch until they completely revamped their entire format. it is an utter disaster. Not sure what twisted mind could create such a draconian, completely illogical amd unintuitive spider web of bill paying. I hope the moron who designed it is out sweeping floors.....”
“I am discontinuing the service after 15 years, and echoing many of the comments below.
Paytrust would not change my funding account after the previous one had been frozen due to fraud, and would not give a reason why. It then sent my account to collections without ever giving me an opportunity to pay. Their customer service is incompetent.
I will never use them again, and neither should you”
“I have been paying bills online since 1989! First through CheckFree, then when that fizzled, went to another & as acquisitions occurred, ending up with PAYTRUST by RealNet Payments LLC.
I was beginning to think I was losing my mind when a bill didn't arrive or get paid. I absolutely HATE the interface changes that occurred about a year ago. Not intuitive or easy to navigate. VERY CLUNKY - are we back to a 1980's Commodore 64 computer app?
I tried to set up an e-bill for a credit card. The dialog box (see pics below) did not have any blanks to fill out to continue the process. A call to CS was fruitless. Explained the problem, she responded with the amount last paid!! NOT THE QUESTION I ASKED!!! I told her I had tried in other browsers & she clued in to the word "BROWSER" and started giving me canned responses to browser problems....!!!!! {silent scream}. I tried to explain the 2nd problem and again canned answers - Asked for technical support - nope - she was the last word.
SO, I'm searching for a replacement to this inept, horrific payment service.
+++ It is obvious that the programmers are over-paid & underworked.+++”
