“FYI - Paytrust is staying open. Receiving a broadcast email from PayTrust just 20 hours ago. They will not be shutting down. Thing is however, considering they've had 3 months to post this decision, now 1 month prior to closure -- I've made other arrangements.
Considering how the news was broken to us, being a customer for 25 years.
I think its too little too late. I do not believe that I will continue using the service. I've already moved all the bills off to another provider, doesn't make sense to reverse all these actions.
[-- QUOTE --]
Greetings from Paytrust,
Recently you should have received notice that the Paytrust Bill Payment Services (the "Paytrust Services") were being discontinued by RealNet Payments LLC ("RNPLLC"), the FIS subsidiary that provides these services. We are pleased to inform you that RNPLLC has decided not to discontinue the services at this time.
As a result, the Paytrust Services will continue without interruption, and you can continue to use the services in the same manner to manage your bills and payments. As applicable, mail will continue to be scanned, and your bills and payments will continue to be processed in accordance with the Terms and Conditions set out in the Subscriber Agreement.
More information regarding the future of the services will be provided at a later date.
Please do not respond to this broadcast communication.
If you have any questions, please contact us at Support@paytrust.com or call us at 1-800-PAYTRUST (1-800-729-8787).
Sincerely,
Paytrust Bill Center”
“Just received an email that Paytrust services will shut down during August 2023. I have been with Paytrust.com since it was called PayMyBills.com. I saw the declination coming once I had to deal with the updated web design. You fixed something that wasn't broken to most users.”
“I don't know how a business can take a great product and totally screw it up! I have used paytrust for 25 years without a hitch until they completely revamped their entire format. it is an utter disaster. Not sure what twisted mind could create such a draconian, completely illogical amd unintuitive spider web of bill paying. I hope the moron who designed it is out sweeping floors.....”
“I am discontinuing the service after 15 years, and echoing many of the comments below.
Paytrust would not change my funding account after the previous one had been frozen due to fraud, and would not give a reason why. It then sent my account to collections without ever giving me an opportunity to pay. Their customer service is incompetent.
I will never use them again, and neither should you”
“I have been paying bills online since 1989! First through CheckFree, then when that fizzled, went to another & as acquisitions occurred, ending up with PAYTRUST by RealNet Payments LLC.
I was beginning to think I was losing my mind when a bill didn't arrive or get paid. I absolutely HATE the interface changes that occurred about a year ago. Not intuitive or easy to navigate. VERY CLUNKY - are we back to a 1980's Commodore 64 computer app?
I tried to set up an e-bill for a credit card. The dialog box (see pics below) did not have any blanks to fill out to continue the process. A call to CS was fruitless. Explained the problem, she responded with the amount last paid!! NOT THE QUESTION I ASKED!!! I told her I had tried in other browsers & she clued in to the word "BROWSER" and started giving me canned responses to browser problems....!!!!! {silent scream}. I tried to explain the 2nd problem and again canned answers - Asked for technical support - nope - she was the last word.
SO, I'm searching for a replacement to this inept, horrific payment service.
+++ It is obvious that the programmers are over-paid & underworked.+++”
“I have used this company for well over a decade. I was very happy with the service for a long time. I am no longer happy. I had two active bank accounts on my Paytrust Service. One of the accounts was closed I had forgotten to notify Paytrust to switch the funding account of course that part is on me. I went in to modify a payment on their new website which I HATE. They told me they sent me an email on May 6th which so verified on an old email account that I don’t use as a primary anymore. What infuriated me is that since I have two bank accounts they could have easily switch funding accounts. They could have sent me more than one email which they said they don’t do. In order to get the account active again they wanted me to mail in a check. In 2022 I was going to have to wait for a check to arrive somewhere. At this point I have to decide if I even need this service any longer.”
“I tried to address this between us but I cannot seem to get a call back from a supervisor so this is all I have left.
Been a customer for 17 years. Due to a banking glitch an $80 bill fell through. Pay trust sent that to a collections agency. I should have been called.
I paid the collections agency, but am still locked out of my funding account used for bill payment for at least 3 more days.
Inhave auto pay rules for credit cards that are stuck
I have mortgage payments that are stuck
I have utility bill payments that are stuck
Everyone in the world will accept funds from my checking account except pay trust. And I cannot even get a supervisor to call me back?
This is horrible policy. It is completely wrong to treat customers who entrust you with bill payment services this way.”
“Extremely dissatisfied with the changes made since the company was recently sold. I was a VERY happy customer for over 20 years. But I cannot express how much I DESPISE the new format. Besides being completely unintuitive...the functionality fails, too. My bills are now late thanks to Paytrust not working. I'll be searching for an alternative. Sad, since I have 20+ years of bill-pay history saved here.”
“I've been with pay trust for 25 years or more. The sad news is that the the old company has been sold and the new owners haven't got a clue about how the website should work. The major changes took place about a year ago when they took a successful website and company and threw it in the garbage. They completely redesigned A successful website And turned it into a piece of garbage. The new website is so complicated that no one can find their way around it without a map both hands and a search warrant. If you are considering signing up with these people I suggest giving their website a "test drive" for a month first. You might also call customer support at least once and try to reset your password.
As if that weren't enough, they started screwing up a bill payments. Bills that had always been on Hto pilot sent from 2 or 3 a year to 2 or 3 a month. Sometimes with unbelievable consequences. E.g. once they failed to pay a Visa card that I used to pay my phone bill, my internet bill and others. This lead to a veritable cascade of problems.
Recently I have had a lot of trouble getting my credit cards that are renewed periodically. I've never had a problem getting the new ards that Visa or Mastercard sends out to paytrust but this year the delay is so long between the issuance of the new card and when paytrust gets around to sending the card to my home that I have now started asking that the banks send me the cards to my home.
I wouldn't give them any stars at all if I could give them a negative score I would.”
“Simply the worst software upgrade in the history of software. In a league of its own.
Remarkable that the company could unleash a pack of programmers to revise the user interface with zero guidance from a qualified marketing team, customers or anyone with an ounce of consumer experience. If no one got fired, it speaks volumes about the company behind Paytrust, whoever it is. That remains a mystery.
Too bad you can't rate this with zero stars.”
“Lousy UI. Terrible customer service. Expensive! You can get the same or better services for free from most banks. Look elsewhere and avoid this overpriced, poor service.”
“Allow me to add my voice to the choir. Like many, I have been using the service for many many years. And like many I have watched as the service has deteriorated . The new GUI is quite simply a DISASTER. It's unbelievable that the drop down menu for assigning a Payee lists them all in no apparent order - almost unusable. The whole new website is quite simply a MESS.”
“I loved Paytrust until they re-did their GUI. Now I cannot use it, and cancelled my subscription. There were several fatal problems but the clincher was their doing away with creating "qif" files. That prevents me from importing it into Quicken which is the check register I use.”
“I'm both glad and sad that so many others are dissatisfied with Paytrust. Their customer service acts like they've never heard of your problem before and even their "supervisors" aren't able to resolve issues.
Several months ago, I began a switch between credit unions. Because the redesigned site is so confusing to navigate, I called and asked for help ensuring no payees were set to use my old funding source, which I left open for another few weeks. I was then prevented from removing the old funding account due to a "pending payment" which I could not locate.
Then, Paytrust incorrectly assigned my water bill to the electric utility payee and sent a payment on my then closed bank account. My Paytrust account was immediately suspended and I was repeatedly promised the matter would be reviewed and resolved in "three business days." After repeated calls and several unsuccessful holds to speak with a supervisor, I found some representatives weren't even documenting our calls.
I called customer service again today and was told my account is now unlocked. I would love to log-in and begin paying bills again, but the Paytrust site is currently down.
Despite being a Paytrust (and Intuit) customer for many, many years, I'm done! I plan to migrate my remaining bills (and records) off Paytrust through then end of 2021, then close my account for good. It's a shame that what used to be such a great resource has been allowed to decline.
Paytrust was acquired by Intuit in 2005, so I've written CEO Sasan Goodarzi regarding my experience. All indications are that Paytrust and Intuit no longer value individual customer relationships, so I hold little hope of receiving a response.”
“I have been an enthusiastic PayTrust customer for more than 20 years. It was simple, efficient, and intuitive . . . until the new website "improvements." They are AWFUL!!! Complicated, inefficient, and unintuitive. Also, for 4 days now, the website is down, and I can't review or pay my bills. I called customer service, and it says no one is available due to an unexpected emergency. The new owners have DESTROYED a good business model. My guess is, they are going down, have fired people and will soon be out of business?”
“I guess that the previous user interface was just too simple. Default view was a panel at the top of the page listing the bills that are due but not yet scheduled. I could click on them and deal with them one by one as appropriate. And a panel at the bottom of the page listing scheduled bills along with the total dollar amount going out. Should I want to cancel or reschedule one of these payments I would simply click on it and deal with it. And there was an intuitive navigation panel at the left. Billers, reports, history, etc. I don't know if this view was customizable because I never saw any need to change it.
Now I am trying to figure out how to simply get a list of my unpaid bills! And to do that I am designing a custom report?!?!? It looks as if they have designed this new interface to encourage customers to leave. And that is unfortunate as I do not know of another service that will print and mail checks to smaller billers that do not have an e-pay capability. I too am going to look for something else after 20+ years with Paytrust.”
“I have been a customer for over 15 years and this new design is horrible. Hard to nagivate. I feel like I stepped back to the 1980's. I am looking today to see if anyone offers a better service!”
