I guess that the previous user interface was just too simple. Default view was a panel at the top of the page listing the bills that are due but not yet scheduled. I could click on them and deal with them one by one as appropriate. And a panel at the bottom of the page listing scheduled bills along with the total dollar amount going out. Should I want to cancel or reschedule one of these payments I would simply click on it and deal with it. And there was an intuitive navigation panel at the left. Billers, reports, history, etc. I don't know if this view was customizable because I never saw any need to change it. Now I am trying to figure out how to simply get a list of my unpaid bills! And to do that I am designing a custom report?!?!? It looks as if they have designed this new interface to encourage customers to leave. And that is unfortunate as I do not know of another service that will print and mail checks to smaller billers that do not have an e-pay capability. I too am going to look for something else after 20+ years with Paytrust.