I'm both glad and sad that so many others are dissatisfied with Paytrust. Their customer service acts like they've never heard of your problem before and even their "supervisors" aren't able to resolve issues. Several months ago, I began a switch between credit unions. Because the redesigned site is so confusing to navigate, I called and asked for help ensuring no payees were set to use my old funding source, which I left open for another few weeks. I was then prevented from removing the old funding account due to a "pending payment" which I could not locate. Then, Paytrust incorrectly assigned my water bill to the electric utility payee and sent a payment on my then closed bank account. My Paytrust account was immediately suspended and I was repeatedly promised the matter would be reviewed and resolved in "three business days." After repeated calls and several unsuccessful holds to speak with a supervisor, I found some representatives weren't even documenting our calls. I called customer service again today and was told my account is now unlocked. I would love to log-in and begin paying bills again, but the Paytrust site is currently down. Despite being a Paytrust (and Intuit) customer for many, many years, I'm done! I plan to migrate my remaining bills (and records) off Paytrust through then end of 2021, then close my account for good. It's a shame that what used to be such a great resource has been allowed to decline. Paytrust was acquired by Intuit in 2005, so I've written CEO Sasan Goodarzi regarding my experience. All indications are that Paytrust and Intuit no longer value individual customer relationships, so I hold little hope of receiving a response.