We decided to make some big purchases for our company through PC World Business as we thought of them as a reputable high street brand. If they keep up the scam artist behaviour they'll be joined the High Street graveyard soon. We have had no communication regarding an order that should have arrived 5 days ago and we unable to get through to anyone at all for help. The order is showing in our online account under Past Orders, and nothing shows in our Orders in Progress tab. Almost £400 deducted from our card, no further communication after our Order confirmation on the 17th February. I understand things are not normal at the moment, and understand entirely if there may be delays along the chain. However the websites states that online in operating as normal during Coronavirus, and not once along the way have we received a warning that things may be taking longer than usual. We expected this delivery Next Day, as that is what was stated at time of ordering. When you try all contact channels on the website, you are stonewalled at every channel. When you try to CALL them on 0344 561 6789, you are on hold for ages and then transferred to an automated message and cut off. Sometimes you might get through to a human after a long time, only to be told that you have reached the Personal department, and not Business (even though you called business) and then you get redirected to "Business" again to be cut off. When you try to reach out to an agent via ONLINE CHAT, you enter your name and email address and are taken to the chat box, where you are asked to select the nature of your order. I selected Discuss Existing Business Order, to which I was then asked whether my order began with CUR or CIR, to which I selected the NO option (as my order number is comprised entirely of digits and prefixed with no letters at all), to which you are then presented with the message that your chat is being transferred to another agent. Three animated dots continue to play out given the illusion that you are being connect to an agent, however no agent appears. I have been held in this state of limbo for up to an hour at one time to be told that no agents are available. I have repeated this process a dozen times to no avail. When you try to see how to contact PC World Business through EMAIL the only address the website displays is one to contact if you wish to opt out of marketing. It then says you can fill out a contact form, however no link to this elusive contact form is presented. The contact form appears to not exist at all! Twitter hasn't been very helpful, the only customer service linked to the company are the @TeamKnowhowUK who incidentally KnowNothing. What the hell is going PC World Business? We need answers, we need our printed, and if we ain't getting those, we need our dosh back.