Again disgusted with customer support feeling like staff and Truro were like robots, walked in two people waiting at door, and then felt they knew nothing....simply selling, I had a bad experience many years ago when not listening and they crashed hard drive, and promptly giving me Microsoft discs which PC World are not authorised to do, And now took my daughters Mac air back just a a couple of weeks out of warranty, and basically told tough luck can’t fix for a few days and they’d offer a couple of £100 for “old” which is only just a year old, or have it repaired, what happened to the good old customer service, ie, I’m so sorry to hear this “, instead went back to look for a new upgrade which turned them into a flap, as no one seemed to know whether there was actually in stock, and then went into someone else who didn’t know, absolutely disgusted my daughter is a uni student and is struggling financially anyway, and has important assignments to get in, she was desperate and needed a new one, I mean a couple of weeks over warranty and not any care at all, sadly the best option was to buy her a new one...thanks a bunch for nothing again!