I had a simple question about an item I was ready to purchase and waited patiently for livechat. Eventually I got a smartie who asked for information I had already given him and which he hadn't read then answered my question while telling me to read the "specs" which i had done. Undeterred, I pushed on to order and when I went to "checkout" I was taken to a page that asked if I had an account. I answered no and expected to be taken to a payment gateway. I had to open an account which I did in order to proceed to the payment gateway. I paid. I then checked my email for an acknowledgement of the order and payment but nothing was there. The payment had been taken from my card, however. I do have an email acknowledging a business account which i do not want and will certainly not now use. Hours later and I still have no acknowledgement of payment or of the order. On my unwanted account orders page, the order is "processing". The payment isn't "processing". Webchat has disappeared and I have not had a response to my email to customer services. I am appalled.