Poor customer service via telephone support. I purchase a laptop online and it arrived faulty, the customer service on the online chat and over the phone was terrible and unhelpful. I can see that I am not the only person that received similar experience. There is no complaint procedure, the 2 guys that I spoke to on the phone were so rude and disrespectful. The first guy didn't arrange the collection and replacement for laptop properly, so it was delivered back to me the next day, I then had to contact Currys again. So many people have lost their jobs and trying to find new ones, these boys (not men) are so ungrateful to have one and clearly have no manners.