"my laptop brock within 3 months of purchase. it has been 3 weeks and still not fixed. no communication and when i phoned yesterday i was on the phone for over 20 mins tobe told it may take more than another week."
"I went into the Truro store today with a laptop I purchased from PC World 6 years ago. I explained to the lady on the desk that the battery had died and asked how much it would cost to have a new one fitted. She informed me that it would cost at least £70. I then told her that in that case I would be interested in doing a trade in on a new laptop.
I was then redirected to a member of the sales team. I repeated the information and he told me to look at some laptops whilst he found a technician who could run a check on my laptop to work out how much I could have for a trade in.
When the technician arrived I explained once again that the battery had died and it would need to be plugged in. This was done, he then spent quite a long time trying to upload a programme. Quite rightly he asked for help but was still experiencing problems. I now think that he was in too much of a hurry and had not given sufficient time for the programme to load as whilst he went away to get more help the programme appeared on the screen
He then commenced the check which started with the general condition of the laptop - all good.
The next check was - BATTERY LIFE!!!!!!!
I told him yet again that once he unplugged the battery the laptop would not work; he tried it anyway and then told me that it was not worth anything!!!!!
I felt so angry as I had wasted so much time. The staff member did not even try to persuade me to look at one of the other deals instead! Three members of staff had been told about the battery and not one of them appeared to know that a dead battery meant no part exchange.
I felt very angry having made a 44 mile round trip for this total waste of time.
Needless to say I will not be setting foot in PC World again. I have now ordered a new battery online for £20. PC World - well done! You lost a sale on a new laptop but saved me a great deal of money in the end. TeamKnowHow should be renamed
"Ordered an electric range cooker costing over £1000 and was given a delivery estimate of 5-7 days. This period came and went. After chasing the order via a very long telephone call (at my cost), was told it would be delivered on the 20th Feb (about another two weeks). I received two text messages from their 'TeamKnowHow' confirming a four-hour time slot. Made all the arrangements, cleared the area. After a six hour wait, no one turned up with no message to say why. I spent another 45 mins on the phone only to be told they didn't have an explanation and it would be another week. I still await the outcome.
Absolutely abysmal. Shop staff at the time of ordering were good, however."
"Sent my son's 2 in 1 laptop off for repair to Team Know How as it had a cracked screen. Came back. Screen mended, but one of the docking ports had been damaged. Sent back again. Came back with further damage to docking port. Sent off again. I rang head office and it was agreed that as it hadn't been fixed in 14 days I would be sent a voucher which I could use to purchase a replacement. No voucher. but Team Know How said that they had repaired laptop. Went to pick it up today. No repair had been done. They said that the repair was cosmetic so wasn't covered by their policy - even though they had caused the damage. Rang head office, promised a call back today and that my complaint would be escalated. No call back. Told to go back to store which had been processing my repair and get them to issue a complaint. Did so, but nothing can be done as the person who looks at the complaint will not be in until Monday. Rang customer services back while in store. Told to send laptop back again. This is the fourth time. They said that the loss assessor would see if it could be written off. It had already been written off by a loss assessor a week ago. My son has now been without his laptop for over 3 weeks. Please customer services sort this problem out. Also, when you promise to phone back please do so."
"No star! Worst customer service. More like no service. I bought computer last year and after sometime keyboard stop working. When i brought it back they said than they will send it to UK for replacement and i will get phone call when it will be back.That was in September. I waited few month and no call. So i went to the shop and was told that they will look into it and give me a call. Noting happened. I went back 6 times and each time was looked at like i fall from the moon. Nobody no nothing or worker resign. Still no keyboard. Each time They took my info and promised call back next day. Last was past Thursday. Most likely will newer see it again. Disgraceful."
"Worse experience ever
Incredibly awful customer service experience!
My complaint is regarding a TV I bought 2 weeks ago, I have to say the experience online was seamless: easy and quick process to purchase the item, free delivery during the weekend. So far all good.
On the Sunday I was expecting the TV, my boyfriend and I waited all day long the delivery but after 7pm, we realised it was not going to come. No email, no phone call, no delivery note to inform us that we wouldn't be delivered on that day. First frustration: we lost one day of our time off for nothing at all.
On the next day (Monday), my boyfriend called Team Knowhow to check what happened on the day prior. He was told that the "head offices" had not yet authorised the process and that we hadn't been charged but that we would receive an email within 24h to confirm the next delivery. Later during the day, we checked: we had been charged. Second frustration: we lied to us.
On the next day (Tuesday), I called the Team Knowhow as we hadn't received any email so we had no idea what the situation was. A man admitted the truth: they were out of stock. But good news, they were to receive some stock on the next day. He promised me I would receive an email confirmation wihin 24 hours (again). But we didn't receive anything. Third frustration: we have lied to us (again).
On the next day (Wednesday), I called again the same team. Emily from the team informed me that the process had still not been authorised by the "head offices" which is the reason why we had still not received any email...After spending almost 1 hour on the phone, I got her to check with her manager Jamie what could be done to find a solution. Jamie managed to speak to the "head offices" and told Emily I was going to receive a call on the next day to confirm the delivery. But of course, I didn't receive any calls... And fourth frustration: we have lied to us (again).
On the next day (Thursday), my boyfriend called and found out we were going to be delivered on Saturday morning. A couple of hours later we receive an email confirmation: great news, we are finally getting our TV!!
But... today (Saturday), I waited all morning (from 6am as per scheduled delivery time) for nothing.
Still no TV and no news from them.
So my bofriend calls just before midday: we will be delivered in the next 30 minutes. At 1pm, I decide to call again. A lady informs me that there has been an issue with the van therefore a delay but no worries "it is a 100% sure" that we will receive it this afternoon.
At 6pm today, another lady calls: we won't be delivered the TV today but tomorrow afternoon. We ask what time, they can't tell. We share our frustration, she hangs up (!). We try to call back, their offices close 6pm...What a joke.
So at the end, no TV (but charged), 8 phone calls, 2 failed deliveries, 24 hours waiting at home, 7 days of frustration = NO SOLUTION. Can't wait for tomorrow..."
"Went to wednsbury PC World to purchase a pc for my son. Purchased the legion gaming computer for £850. When I went to pay for it I asked if it had a keyboard and mouse. The sales assistance said no. I asked if we could get one and he said yes at extra cost !!!!!! I have just purchased a computer at £850 and wasn’t even offered the equipment to use it!!!!!! PC World have basically sold me a machine I can’t use without more purchases. They should be discusted with their sales. WONT be buying from them again they should wear masks like dick turpin as it is day light robbery !!!! They didn’t even offer discount on the keyboard and mouse !!!!!!! Very very unhappy shopper.........."
"I visited Norwich PC World today and am completely shocked. After walking into the store with a view to purchasing a laptop there and then, I could not find anyone to chat with and had to search for up to ten minutes for a member of staff. Once we found someone he was more than useless and had no opinion or any information. Needless to say I left the store and will be purchasing my laptop elsewhere."
"I am not one for leaving reviews but with pc world, i have made an exception. everything from I house customer care, to phone support, warranty, etc is as bad as I have ever experienced, my review is not a one-off experience but an accumulation of awful customer care, I will summarise below.
1. sold faulty laptop and refused to replace as I had it over 30 days even though I paid extra for a replacement service.
2. rude members of staff
3. for some reason I went in on Xmas eve into the Friern Barnet branch only to be ignored as I stood at the counter to wait for service.
4. poor support on the phone where they couldn't find the product I purchased in order to offer repair.
5. after having to flag down a member of staff to ask if I could purchase an Alexa, I was told it was sold out, they were to lazy to put sold out stickers on their products, after deciding on a different product i once again stood by the product while members of staff ignored me, after abruptly calling out"excuse me" to another member of the pc world team
i then asked if i could have a google home, once again i was told it was sold out, again no sold out sign.
these are the most recent issues with pc world. I have dozens more. avoid this company, there are many companies that offer the same products that actually care about their customers."
"Tamworth this weekend had manager reviewing customers as they left store and was interacting with dissatisfied customers, they intervened when I pushed sad face on leaving store, they asked my why and told them problems I had with carphone warehouse operating in their store who advertise at wrong price and try to charge you extra, they put it right by telling carphone warehouse that they do not operate like this and told them to put it right."
"I have purchased quite a few items over the past few years from PCWORLD and haven't really had a great experience over that time so have decided to make a point if buying elsewhere in future. When I first shopped at Currys or Dixons I really felt welcome and felt that they had a genuine interest in my puchase making me happy, and great after sales service. The impression I now get is that I have walked into some type of monstrous machine that is only concerned with overall profits whatever the cost. The TV staff are individually trained by different manufacturers with the outcome of customers being guided towards the product that whoever you speak to is promoting. I spoke to three different sales staff who each stated that their TV was better than what the other two were selling !! With regards to pricing, how is it that the country's leading seller with a virtual monopoly and massive purchasing capability can only price match or slightly undercut prices? You only have to read all the genuine online reviews to realise this machine is rolling downhill without brakes. Black Friday! Their attempt to copy a genuine US sale with another scam that makes people think they are getting bargains when in fact you are only a pawn in their manipulated sales. In the U.S. the stores have made their profit figures for the year so they give great discounts, here it's just another excuse to up profits. I've had enough of this and am jumping ship and I would advise anyone else to do the same."
"When buying from Currys, check out the after sales counter first. The sales people offer you the moon on a stick, but in my experience if your not a geek like themselves, will talk down to you, or try to humiliate you. I contacted head office but it was a waste of time."
"What went right more the case
Staff avoiding engaging with customers at the store, false promises of return dates which were critical, no contact and left to me to constantly chase, requirement for questionnaires that were required to complete repairs that should have been done in store and I wasn't asked, a complaints procedure that when chasing critical return dates sends a generic reply that 'complaints are replied to within five days - and it took eight ! Overall a service that shows a declining customer experience , false promises etc,they would do well to learn from Ratners or Vw and reconnect to what customer service actually means"
"Recently purchased a TV through PC World/Curry's in October, paid for the product and was given a delivery date 18th December. Waited in all day for the delivery and at the end of the time slot received a text to state 'Delivery cancelled' no explanation given just stated it was cancelled. Tried to call the customer service department, was on hold for 20mins twice and each time just cut off! We had 8 deliveries that day as we moved house and they all arrived as promised, except PC World! It was my own fault for purchasing it through them in the first place, i used to work for Dixons (same company) 20yrs ago in their customer service department and it was shocking what they go up to, completely incapable of running a business. The manufacturers who supply them their products should stop, that's the only way they will be forced to deliver a service, if they're even capable that is. MANUFACTURERS LOOK AT THE COMPLAINTS ON THIS AND MANY SITES, DON'T CHEAPEN YOUR BRANDS BY ALLOWING THIS BUNCH OF MORONS THE CHANCE OF SELLING THEM! There are 753 companies reviewed in this category on Trust Pilot, Curry's Pc World are 746 and Pc World are 752, say no more, DO NOT USE THEM! To cap it off, still no delivery date and no promise of a refund, i believe that is theft!"
"This company is a joke. I have ordered an Xbox bundle on the 23rd of November. After 2 weeks no communication about my item. I have phoned them about 5 times. Each time you have to hold at least 30 min. On last Friday they promised it will be dispatched on Monday. Nothing happened on Monday. Phoned them Monday evening they promised next day dispatch. Nothing again. Today they told me sometimes next week they deliver.When I started to complain the lady on the phone told me do not complain to PCWorld, complain to Microsoft, because they are not delivering to them. I told her when I ordered the item it was in stock. I ended up cancelling the order. When I asked to talk to a manager she told me the manager can't help me. I mentioned her to what should I do now,m because obviously, I will not get the Xbox for Christmas, she told me I have had 3 weeks to decide. This is just unacceptable. AVOID this company. They think customers are stupid. I think they are waiting for the customer to cancel the order. I will never again use PCWorld !!!"
"Took a laptop to have a larger SSD card, and the operating system reinstalled. They said they would call me by the end of the day - the didnt.
I made 2 further calls to their helpline and still no help.
Got a call then 2 days after first going in, to say come to collect.
Collected, got home and they didnt do what i had asked, so i had to fiddle with the BIOS to get the SSD card recognised, and in the end worked out i could have done it myself - wasted £60"
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