Andrew Wilkinson
I like to support local business so needing a sound bar I Visited Currys /PC World today in Truro to purchase one as i knew the one i wanted. There were quite a few members of staff standing around and just chatting.i approached one member of staff for assistance (he wasnt engaged in anything)) He sent me to the other end of the store to for me ask someone else, he wasn’t interested at all. Although the other shop assistant was pleasant he said the remote control on the sound bar was missing and that it was the last one in the store and therefore he could not demonstrate the sound. . He said that i could order online but i don’t anted one today. i found an alternative sound bar (twice the price) but that one was ex display so i asked that as it had been used for demonstration purposes whether there would be any discount? He asked another member of staff who abruptly replied NO! I then enquired about a gadget that would free up space on my apple iphone and he sent me to another staff member ( i think he was the store manager) he was quite abrupt saying there was no such thing!!i Feeling worthless and humiliated I left the store and will never return. Customer Service was absolutely disgusting and most of thevstaff members need smartening up! No wonder online shopping is the preferred method of shopping if you encounter such diabolical service! in the last couple of years we have purchased a 60” Sony Bravia tv , A Samsung American Fridge/Freezer an Automatic Washing Machine, an Oven, AND A Dyson Vacuum Cleaner .We consider ourselves loyal customers and cannot believe such low level of service,
1 year ago
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