PC World Reviews

Name: PC World
Address: DSG Retail Ltd, Maylands Avenue, Hemel Hempstead
Rating: 1.56

1.6 Rating 317 Reviews

14 %

of reviewers recommend PC World

Company Reviews

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Metrics

1.6

Based on 317 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-34-45611234

Email:

customer.services@pcworld.co.uk

Location:

DSG Retail Ltd, Maylands Avenue
Hemel Hempstead
HP2 7TG

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PC World 1 star review on 13th November 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited Weymouth retail Park 6 staff standing by the door laughing talking 1 reading a paper by the counter 1 listening to the only salesperson working. I tried to obtain someone’s attention and it appeared one of them lost out and came over. Attitude not good. Why oh why do management pay for people who are bone idle, the staff also have no concerns in keeping their employment. No wonder business’s close.”

Helpful Report

Posted 4 years ago

“You advertise promo laptop on line, try to buy, not available so go to store (Bluewater) they suggest new stock will be in “soon” but why not try Crayford butvin second look all stick allocated to difplay or reserved for customers. Still shown for sale in store and on line but actually no stock in the SE or England. This is a scam promo. Same spec laptops are suspiciously available for up to £200 more! Hmmm! I have used PC world many times in the past but this is not acceptable and I hope Trading Standards are on to them. Simply put on website that out of stock and the same in store. This is misleading and probably illegal. You will destroy your reputation if you behave in this way. Shame, you offer value for money and choice - just be honest please.”

Helpful Report

Posted 5 years ago

“New £360 TV, sound gone too low to hear sometimes, has to run at 100% all the time. Want me to take it back (39")! and lose it for seven days at least!. I am a disabled pensioner 77yrs old. You can guess what I said to them!. Was a good customer, bet they have had £4000.00 out of me till now, no more.”

Helpful Report

Posted 5 years ago

“Went to Wigan to pick a cooker was told one in stock after 20 mins told could not find it? sent to Middlebrook Bolton. 3 people serving on tills told to go upstairs were i would be served. Two people at a computer terminal on approaching them ignored me and both walked away.After another 20 mins waiting another person told me to go back down stairs to be served,I asked him was he taking the p^^s(he was one of the 3 from down stairs in the 1st place)He sent for another person who served me and then I had to wait 10 mins till they fetched the cooker.Wasted nearly a hour stood around because customer service is nil.”

Helpful Report

Posted 7 years ago

“I was one of the first to buy the new Epson L355 Ecotank printer when they were released back in January. The thought of being able to use this for two years before needing refills, was a major point for me making the purchase. I was also told that the refills were only £7.99 each. Now, 6 months down the line, the black colour is about to run out, so I went back to PC World to see about buying a replacement only to find that the cost of refills was now £8.99 and increase of £4 over the full set of four refills. This is yet another "rip-off" . If the cost of doing a total refill is now £4 per set extra, after just 6 months, and this will probably increase every subsequent six months,for those people who do manage to survive the full two years before refilling can look to expect an additional cost of £24 over and above what you have been told. However, having walked out of the store in disgust and anger about this, I got on to the Internet and found that Argos are selling the refills at the price of £6.99 with free delivery on the four pack set, within two days, needless to say, they got my business. PC World do not, and will not, deserve the business from me in the future.”

Helpful Report

Posted 8 years ago

“I went to currys pc world yesterday in Crawley. I walked in to purchase a product which was about £160 +. I needed to speak to a sales rep or staff member to make sure I will buy the correct item. I waited about 15 minutes for someone to make at least eye contact or a staff member to walk round the area I was in. Most of the staff members were standing round chatting,oblivious to their customers in their store. I think the customer service is awful. We walk in to spend our money and the staff don't have the urgency or the drive to come and help or at least ask if you need help. This has happened on many occasions in this particular store and I usually just walk out. I must stress though,when the member of staff did come over he was ever so helpful and will give praise were it's due. One reccomondation I would give is train staff to be more aware of the customers and acknowledge us when we in the store browsing or need help.”

Helpful Report

Posted 8 years ago

“I went to currys to get a TV when i asked the guy about the specifiactions he said that he doesnt have a clue about what he ws taking about so i left the shop”

Helpful Report

Posted 9 years ago

“Very good products - positive. Atrocious customer services and staff - negative.”

Helpful Report

Posted 9 years ago

PC World is rated 1.6 based on 317 reviews