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PC World Reviews

1.6 Rating 317 Reviews

14 %

of reviewers recommend PC World

Company Reviews

1.6

Based on 317 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-34-45611234

Email:

customer.services@pcworld.co.uk

Location:

DSG Retail Ltd, Maylands Avenue
Hemel Hempstead
HP2 7TG

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PC World 1 star review on 13th November 2017

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT under any circumstances order online from this scumbag company. I ordered a 'HD Ready TV' which was not 1080p - PC world don't quote pixel resolution in their listings - a dirty tactic designed to get you to buy low spec products. Having checked the manufacturers website and finding it to be 720p. I tried to cancel. 1) Online orders cannot be cancelled online. You have to call a phone number - average waiting time 1 hour. I was on for over 45 minutes. Only to be told I could not cancel until the item had arrived at the store. 2) Customer advisor told me I could arrange refund at the store, website said I could not. 3) Turned away from the store because I did not have my payment card. 4) When I eventually did get my refund i was told it will take 14 days to go back into my account (whilst they earn interest off it no doubt) Everything about this company is set up to take your money from you easily and make it as hard as possible to get it back. There is no place for them in the eBay/Amazon world of today. So don't give them your money. With sneaky, dirty customer care tricks like that - they will be out of business eventually when they run out of customers like me - who will NEVER, EVER return.”

Posted 3 years ago

“Very disapointed ,i called customer service and waiting for 2 hours and 5 min ,no one picked up. The worse company to buy from . Do not buy things from Currys,they send only faulty products!!”

Posted 3 years ago

“I dropped my laptop in for repair and the staff went through all of my personal stuff. I hve never heard the end of it”

Posted 5 years ago

“In an effort to support physical shops, as opposed to shopping online, I made the effort to go to the Tottenham Court Road branch of PC World yesterday to try and buy a new PC to replace my old one. They had several PCs on display which I had previously researched online, three of which would have been suitable for me. Unfortunately, they didn't have a single one in stock for me to take away. The assistant - who was less concerned about answering enquiries about the products and more concerned about trying to upsell 'bundles' (anti-virus software and Office 365, both of which I already have) - said that he could order online for me, a suggestion I turned down, stating that I'd rather do it myself when I got home. On the way back to Walthamstow, I decided to stop off at the Tottenham Hale branch of PC World where I found a much smaller selection of suitable PCs on display, again none of which they had in stock. Come on PC World. Your lack of stock in your branches is embarrassing and your staff are less than useless. No wonder high streets are declining and people are buying more online.”

Posted 5 years ago

“AVOID AVIOD AVOID INCOMPETENT STAFF THE LIES PC WORLD TELL BORDER ON THE CRIMINAL THEY DECIEVE THEIR CUSTOMERS THEIR CARE PLANS ARE ALL BAR USLESS AND THEY DO NOT STICK TO THE CONDITIONS OF THEIR OWN CONTRACTS OR PLANS IF YOU COMPLAIN YOU ARE LIED TO AND FOBED OFF AND THEY TELL YOU OK TAKE US TO COURT WE HAVE A VERY LARGE LEGAL TEAM SO BAD I CANNOT DISCRIBE THIS COMPANY”

Posted 5 years ago

“Sales Person was only interested in selling me insurance and anti virus for the laptop I purchased - Over the Top pushy sales, if it had not been the laptop I really wanted I would have walked out!!!”

Posted 5 years ago

“Having endured so much stress and grief at the hands of Curry's, PcWorld i managed to get a charge back on my credit card as my card provider agreed this "Despicable company " were acting outside the law. So much so that I actually recorded the manager of the Chesterfield store shouting at me, his constant interruption and verbal abuse only eased when I informed him that I had been recording everything on my mobile. Miraculously his tone and attitude reformed on hearing this . He did however point out that recording without his permission is illegal but he clearly knew that he had not allowed me to finish any sentence by shouting and interrupting and that I couldn't possibly have asked for his permission. Basically my experience with curry's was an absolute nightmare from start to finish.”

Posted 3 years ago

“I bought a shiny new laptop but unfortunately it was faulty so I took it back to a store (I bought it online but apparently they can't handle being an online company so returns go back to the store) and then. . Nothing. No communications and no way to communicate with them. Just endless loops of automated systems that couldn't answer the simple question of when will my laptop be ready? The couple of times I did get to chat to a human via Facebook comments on one of their posts they referred me right back to the automated systems. There are plenty of other places out there to buy from.”

Posted 3 years ago

“Hi there everyone. I bought graphics card from Currys on Ebay , they have sent me different model ( for reason ) i did not accept that and i applied for refund. There was no answer at all of course , so i have to ask Ebay to step in. It's been 4 weeks and i have no refund at all. They sending different much cheaper model , that looks completely different snd because they don't have basicaly any delivery cost , they doing this all the time ( THIS IS THEIR NEW MARKETING STRATEGY ) They are looking for idiots who accept wrong item (sent for a reason) So congratulations Currys , it is very smart way to scam customers. I'm really impressed. Never , ever in my 20 years shoping online history , i never seen such a bad reviews about single company. Do not buy , because they still carrying on their dirty trics on customers.”

Posted 3 years ago

“Where do you get your employees from?? The worst customer service ever. I used both the Arndale and the White city shops in Manchester for a couple of purchases (laptop and Smart TV respectively) and I can say I will never use Curry’s PC world ever again or recommend it to anyone. These guys are a joke. Unfriendly, unhelpful, unprofessional. Never again.”

Posted 3 years ago

“Never again. Where do you get your employees from?? The worst customer service ever. I used both the Arndale and the White city shops in Manchester for a couple of purchases (laptop and Smart TV respectively) and I can say I will never use Curry’s PC world ever again or recommend it to anyone. These guys are a joke. Unfriendly, unhelpful, unprofessional. Never again.”

Posted 3 years ago

“Absolutely shocking.. My cooker broke so I ordered one online and it stated it was in stock 2 weeks later still no cooker so called them and took the option to send me a tracking number and that told me it was out of stock... Now been on hold nearly 2 hours waiting and still no answer... NOT HAPPY I WILL NEVER BUY FROM THIS JOKE OF A COMPANY AGAIN....”

Posted 3 years ago

“Ordered a Shark Hoover on the 8th May which was due to be delivered 12th May. I then had an email after this to ask if I was happy with my purchase?! I still hadn't received my item!! I emailed them and they said it had been lost and they were now out of stock of the item and to call for a refund or replacement of a different item. The phone lines are impossible to get through to do this and still waiting for my refund from them. Ordered from AO on Monday evening and delivered Wednesday morning. 5 stars to AO, big thumbs down for Currys!!!”

Posted 3 years ago

“Sent me a damaged product, the laptop casing was dented obviously from someone's kick to the box. The centre of the box was damaged already when I removed the DPD plastic wrap. Why would somebody do this in their company? The company intentionaly damages the product so the customer is forced to spend money on calls to their customer service that does not answer or pick up the phone. I also realised that tilhis company will not and does not intend to repair, exchange or refund a damaged product. In the e-mail they sent me after purchasing the product, it is stated there to call a specific number for support, they even indicated choose options 3 then 4. Once I chose option 4, the answering machine says that refund or exchange cannot be done over the phone. I really hope this company goes into liquidation.”

Posted 3 years ago

“Really should have checked reviews before making our Online purchase. Product bought not fit for purpose, tried calling 3 different numbers. One answered but only to advise we had to call another number. Hung on for nearly 2 hours each time. Finally messaged on Messenger- someone replied saying had to call another number. When I replied that we’d already spoken to that team, we wanted to return the monitor as the Resolution and size of screen combined make text hard to read and causes eye strain, I was told if the item had been opened it couldn’t be returned. That only applies to DVDs, games and software and how are you meant to make a decision on something without opening? The quality was not up to our Expectation. We were well within our rights to return the item as, despite NUMEROUS attempts by phone, we finally contacted by Messenger within 14 days of purchase. Shocking customer service and I would advise anyone considering making a purchase from Curry’s PC world to think again😡”

Posted 3 years ago

“I contacted currys to return a faulty item and was left waiting for an hour and 30 minutes before someone answered and the guy had a miserable voice and couldn't be bothered to do the return and hung up the phone I then called back again and waited another 1 hour 30 minutes for the answer machine to come on telling me they are now closed if I could find that guy who hung up on me boy what I would do to his face he would never hang up on a customer again”

Posted 3 years ago

“Terrible service from start to finish. I understand that a lot of disruption has been caused due to corona virus. But I don't understand why appropriate systems havent been given to we chat teams. Takes 30 mins to get through on phone. All I want to do is return something.”

Posted 4 years ago

“I bought a couple items on promotion with a free gift, and when they were received the promotion items was not included. I rung up and was told they would be issued separately next month. I chased again in a month and was told there was a delay and it would be within 10 days. I chased again after this time and now it was oh it should have come by now I'll put a request in and you will receive it within a few days. Chased again after a week, same reply again. Chased again in another week, oh it's not working is it, let's try a new request processed a different way, we'll ring you back today. Nothing. Chased again on resolver and told oh you are not eligible for the promotion, when they obviously have not read through the case reference numbers at all and there is no mention anywhere in their terms and conditions why I would not be eligible. Their service is a farce, they are happy to run promotions then not stick to them, and quite frankly lie to customers. Had the same issues with price matching - oh we don't price match them for whatever reason. I honestly don't remember the last time I wasted so much time just asking for a a shop to honour it's own advertising! I will never go near this store ever again. Any positive reviews must not have had to actually deal with customer services!”

Posted 4 years ago

“i bought item in Black Friday deal, they charge my card then they cancel my order without get back to me. Is this a professional way to deal with customers??? Never trust them”

Posted 4 years ago

“Received a faulty laptop and sent… Received a faulty laptop and sent straight back via DPD. Was told I would receive a replacement within 48 hours. Rang up several days later to be told that they are no longer stocking that model. Requested a refund but was told that the warehouse had a backlog of items to scan in and I would have to wait an unspecified amount of time until they got around to processing the faulty laptop before issuing a refund - still waiting - PC World have my money and I don't have a laptop. Didn't receive an apology. No offer to find a different laptop for me or offer any sort of deal in order to retain a customer.”

Posted 4 years ago

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PC World is rated 1.6 based on 317 reviews