Sent me a damaged product, the laptop casing was dented obviously from someone's kick to the box. The centre of the box was damaged already when I removed the DPD plastic wrap. Why would somebody do this in their company? The company intentionaly damages the product so the customer is forced to spend money on calls to their customer service that does not answer or pick up the phone. I also realised that tilhis company will not and does not intend to repair, exchange or refund a damaged product. In the e-mail they sent me after purchasing the product, it is stated there to call a specific number for support, they even indicated choose options 3 then 4. Once I chose option 4, the answering machine says that refund or exchange cannot be done over the phone. I really hope this company goes into liquidation.