I bought a shiny new laptop but unfortunately it was faulty so I took it back to a store (I bought it online but apparently they can't handle being an online company so returns go back to the store) and then. . Nothing. No communications and no way to communicate with them. Just endless loops of automated systems that couldn't answer the simple question of when will my laptop be ready? The couple of times I did get to chat to a human via Facebook comments on one of their posts they referred me right back to the automated systems. There are plenty of other places out there to buy from.