I ordered online, pay and collect. No problem. They took my money. Got a dispatch email. Went to store to collect three days after order. No item. Staff spent 40 minutes to discover that the item I had ordered and been charged for had never been in stock. Told me there was a store an hour away that had one, but I would have to travel and get it myself (ignoring that I'm medically unable to make such journeys). Should not have sold me an item that does not exist in their warehouse.
9 years ago
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