I lost my cool with Lori at PC World… I have had a problem with a new laptop which has never worked but keeps freezing after 10-15 mins... After a few calls, they took it away to repair and it was returned after a week. I checked it today only to find that the problem has not been fixed. I called the so called customer services and spoke to the rudest person (Lori), his solution to the problem was turn it on and off 3 times... and when I tried to explain that he has clearly not gone through the notes on their system and that this will not help me, he just kept repeating the same response over and over until I hung up, but would not give me the details of how to complain further. I had to call back, speak to someone else and arrange for the laptop to be picked up again. I would say to the manager of this person he is not providing customer services, but wasting everyone’s time, damaging your company reputation and costing you money.