Ordered online. 4th day and still not dispatched and no tracking number. Customer service reps clearly untrained and unable to deal with difficult situations. Best they could offer is 'you should have a tracking number by Monday' when today is Friday and I placed the order on Tuesday. No resolution offered. Refund requested but told 'no as the order had processed' and that I would have to wait for the goods to arrive and send them back and the refund process could take 14 days. This is on an order of £800. Absolutely horrendous and appalling service.
9 years ago
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