My gripe is not with the store but the telephone help line. After going through innumerable choices I finally got to speak to a Human Being. I explained my problem to the chap three times - eventually he understood my query and said he would transfer me to the store. I pointed out that the call was costing me 12p per minute and asked for the local store number; he said he was not allowed to divulge the number! I then asked him to transfer me to Bangor in Northern Ireland, he asked for my postal code which I provided. A decidedly non-Northern Irish voice answered the phone. I repeated my problem to this member of staff who told me to bring the machine back into the store. I asked the guy if I was through to Wales or Northern Ireland - he replied "Wales". PC World really should get their act together - this is completely unacceptable and was a complete waste of my time and money.