Bought a Dyson handheld online on the 4th December. Got an email saying that it was going to be delivered on the 9th December. When nothing was delivered for ten days I rang in and was told that it was sent to dpd on the 18th and would be with me shortly. I rang in Christmas Eve and was told that the information I was given was incorrect and the order had "failed" on the 19th December. So I rushed around and found one at the Colchester store for £60 more than the original purchase price, but as it was a gift that had been specifically requested I bought that. Today I arrived home and found the Originally ordered Dyson on my doorstep. Of course there are many things wrong here; 1. It's 25 days after the order date. 2. I was told it was cancelled. 3. I've bought another for £60 more (and had to drive to Colchester for the pleasure). Absolutely terrible service.