Ordered an electric range cooker costing over £1000 and was given a delivery estimate of 5-7 days. This period came and went. After chasing the order via a very long telephone call (at my cost), was told it would be delivered on the 20th Feb (about another two weeks). I received two text messages from their 'TeamKnowHow' confirming a four-hour time slot. Made all the arrangements, cleared the area. After a six hour wait, no one turned up with no message to say why. I spent another 45 mins on the phone only to be told they didn't have an explanation and it would be another week. I still await the outcome. Absolutely abysmal. Shop staff at the time of ordering were good, however.