I went into the Truro store today with a laptop I purchased from PC World 6 years ago. I explained to the lady on the desk that the battery had died and asked how much it would cost to have a new one fitted. She informed me that it would cost at least £70. I then told her that in that case I would be interested in doing a trade in on a new laptop. I was then redirected to a member of the sales team. I repeated the information and he told me to look at some laptops whilst he found a technician who could run a check on my laptop to work out how much I could have for a trade in. When the technician arrived I explained once again that the battery had died and it would need to be plugged in. This was done, he then spent quite a long time trying to upload a programme. Quite rightly he asked for help but was still experiencing problems. I now think that he was in too much of a hurry and had not given sufficient time for the programme to load as whilst he went away to get more help the programme appeared on the screen He then commenced the check which started with the general condition of the laptop - all good. The next check was - BATTERY LIFE!!!!!!! I told him yet again that once he unplugged the battery the laptop would not work; he tried it anyway and then told me that it was not worth anything!!!!! I felt so angry as I had wasted so much time. The staff member did not even try to persuade me to look at one of the other deals instead! Three members of staff had been told about the battery and not one of them appeared to know that a dead battery meant no part exchange. I felt very angry having made a 44 mile round trip for this total waste of time. Needless to say I will not be setting foot in PC World again. I have now ordered a new battery online for £20. PC World - well done! You lost a sale on a new laptop but saved me a great deal of money in the end. TeamKnowHow should be renamed TeamKnowNowt.