I bought Microsoft surface tablet from PC world store Bradford in Dec 2013with insurance that I am paying till today . Meantime time I had software issues so contacted the store they checked device and sent for repair . When I got back the problem was still there , I couldn’t take it back as I am working so it took me about some time to take it back , they checked it again and sent for repair . Got back after a week with same problem . They just wasted my time did nothing . As my son use this for home work , it left him helpless . I went to store again and told them whole story that you are wasting my time and doing nothing so please don’t let me down this time because It is hard for me to spare time . I collected it yesterday and checked now it turned on once and now it’s not even starting stuck on logo . The purpose of the above story is to make you aware of these people how they play with us and our hard earned money . If you take in to account the cost I have paid and insurance on top that is still deducting from account and the service I am getting is disgusting. I always found the staff lazy , sluggish and uninterested in issue I have raised . They just stand there to pass their time instead of taking the customers issues seriously. I really fed up with this now. Mr M Latif