PC world airport park coventry. Awful customer service. My laptop failed, has had 2 new hard drives and 2 major software operating system fails. They refuse to refund me. 'Know how' won't write it off until hardware fails 2 more times. Pc world could but will not refund me. The RUDE spikey haired dude said quote "if you fancy a new laptop you could've created a problem with it". This adds insult to injury, and frankly gives pc world a rating of zero for me. I am taking my case to Hewlett Packard. After years of expensive purchases and realising that when I come to use my monthly payment protection it is WORTHLESS, The 4 repairs equals a refund doesn't count unless it's 4 hardware fails!!! Who knew? Only then to have the assistant tell me I could've created the fault intentionally? How exactly? Just to cause myself 3 years of pain ? Good point. Duffers. Spent hours on the phone, hours in the shop, weeks waiting for repairs, still cant have a fit for purpose laptop as it keeps stopping.