No complaints about ordering, price or delivery . It was the fact that the product did not work. As we are elderly and didn’t want a long drive to our nearest store we ordered on line. But trying to get some customer care help was awful. The helpline lady didn’t have a clue. My EMail was not replied to. So I went through the marathon of trying to talk to someone. After about fifteen minutes actually talked to someone, she took notes looked up the order and then said she would put me through to someone who could help. Thirty minutes later I was still waiting , so decided that no help was coming and I was had just been left hanging so I would go away, which finally I had to do. Another family who will take their business elsewhere.