Don't usually complain about, well anything really ....but just come away from Currys in Burnley absolutely totally demoralised....long long story short, son bought a new washer on the 10th December, delivery date Boxing day....this date was at an extra cost, it is now the 13th January, no washer. Dates come and gone, spoke to Nigel from Currys who said it wasn't their problem and the complaint was with the delivery firm Know How. I tried to put across that surely any items bought were still Currys responsibility until delivered to the customer. Apparently not!! A phone call was made to the delivery firm that apparently I have a complaint with, asked Nigel why I couldn't speak to them he said they didn't want to speak to me! We were told Currys had done all they could. Outcome is delivery date is now 15th Jan and they suggested they were delivering three days early. Currys still not honouring prepaid time slot and again people having to take time off work for a delivery that may or may not arrive.... apologies for long rant, and I do realise working with the general public can be a very demanding job but surely customer care should be paramount. I was given a complaint number which I rang immediately in the car park. Told I needed a reference no. and to go back in store for it. Just as helpful again and told in store they couldn't supply that either.