I bought a Sony TV online for £1100 - got it delivered 2 days later and was disappointed with picture quality. By the UK regulations for a distance sale I'm allowed to return product within 14 days counting from delivery date. Called PCWorld 5 days after delivery (number provided on my return info letter) and explained that I'm not happy with product and would like to return and possible buy more expensive one. Been told that since I've opened box they will NOT take it back. 5 years ago I paid £3k for top quality tv and since it has just died I decided to buy new one and not worse then the previous one. Anyway - since I know few people at my local PCW a managed to return it but you people at PCW just lost a good customer - got a business account with them but they just did everything to ruin customer relationship - will never use again until amount of good reviews will exceed those bad once. Please avoid - for now