I have purchased a £12.99 blender in offer in Birmingham New Street who only works 50% of the times even if I followed the instructions as advised. The employee asked me to show him how I was using it. I got surprised and didn't do as instructed on the manual, because I was under pressure by the behaviour of the employee even though I tried explaining multiple times that I never said it didn't work, I said that under the same conditions and setup - which was right - it worked only 50% of the times. I was told that only a video would be enough to prove my point, with absolutely zero customer trust. No, going back home and losing time to make a stupid video for a £12.99 blender is not even worth the trip. Besides this, the blender works very, very badly and really does NOT do its job. I strongly advise against purchasing this specific product from this shop according to my experience with the product itself and the customer service. Will not be shopping here again.