Culverhouse Cross, Cardiff Can you believe this!? I was buying a laptop and asked the salesman if the Ram is upgradable I was told it is so I bought the laptop. I got home checked for tutorials and found out no it's not upgradable Ram is all integrated. I took it back to the shop and spoke to Nathan (the manager) automatically assumed I was lying and called Dell to double check. The guy at dell said no the Ram is soldered onto the motherboard. Despite this Nathen the manager asked him 4 more times is it upgradable and the dell guy not understanding why Nathen keeps asking the same question said the only way would be to swap out the motherboard. Nathen then thanked the dell guy and hung up, he then looked at me and then said it is upgradable as the dell guy said so!! I told him the dell guy said no its not upgradable and swapping the entire motherboard doesn't constitute as a ram upgrade, Nathen then said (these are his exact words) "then I don't believe you were told its upgradable". I honestly could not believe what I was hearing.... Utter scumbag. I have an appointment with my solicitor this week.