I purchased a Laptop online and after about one month the laptop stopped working and I called customer service to ask a replacement. After I was advised over the phone about one hour to try to repair it, this was not possible. The laptop has been collected for repair .After one week, I received the laptop back home without being repaired, the laptop is as broken as has been collected and actually nothing has changed. This is totally frustrated and unacceptable, after paying a lot of money not being able to use the product I paid for, waiting a long period of time for the product to be repaired and receiving it back completely broken.