Terrible customer service because they have limited competition. After my recent experience I would rather pay more at another store than give PC World My hard earned money. My grievance? I ordered a laptop and received message 4 days later to say it had arrived in store. Next day had message to say that unfortunately they had given my purchase to another customer and could not get me another as no longer available! To get another laptop anywhere near the spec of my original purchase I would have to spend an EXTRA £100! Never mind the manager was willing to knock £20 off it! That means because of their incompetance I will still be £80 out of pocket and PC World will be making MORE profit! Why don't they understand that as I had paid for the laptop in full and received a message to say MY laptop had arrived, it no longer belonged to them to sell to someone else! In my opinion they were at that point just storing it for me! Know how Customer service were just as disinterested and couldn't offer any solution. What a useless organisation. Will never shop there again!