Don't like the way these vets treat me and cleo I'd rather pay extra for better care then be with PDSA they say cleo has to be in carrier it's there policy they said they will refuse her nexts time I said she is not stressed she relaxs not only that everything is ment to be free if ur on Uc but they changed me 50 for jabs and chip and not only that it's I was told on phone flee treatment is free as well they wouldn't do the chip till second appointment they gave me 1 flea treatment took 9 pound of my money for chip with out telling me that I had to pay couldn't get the chip done because they wanted there money now I feel the vet I saw was really rude to me she said they put cleo first and she should be in carrier when on buses and it's there policy that they won't let her be seen by a vet if she's not in a carrier because it can stressed her out she don't get stressed even wen she sees dogs at the vets ps I've checked the policy it's not on there about cats being in carrier