“I would not recommend anybody to go to the PDSA with the poorly pets. They are the worst company that I’ve ever been to. I am now with a private Vets who are absolutely excellent.
They misdiagnosed my cat when she had cancer the receptionist of unprofessional and rude.
Days later I had to watch my cat die in pain. It was an awful experience. I would never ever recommend PDSA to anyone. The horror stories I’ve heard from other customers as well while I was sitting in the waiting room. Just because they cannot afford to go to private Vets they have no choice but to go to the PDSA my car was so ill they had me waiting for three hours. The receptionist wouldn’t even help me. I sat there for awhile and then took my cat home and watched her die over 24 hour period disgusting treatment from staff I was heartbroken and would never recommend them to anyone.”
“The PDSA refuses to acknowledge my cats pain and won't let me make an appointment over the phone. I now have to go online. The only eligibility form won't recognise my postcode.
They are a shambles.
1 star, not that they deserve that”
“I'm getting a little concerned over the PDSA reduced cost for a second pet, one of my cats who is covered with the PDSA as a reduced cost treatment, she had to have some teeth removed, ended up costing nearly £400 plus the £65 for blood tests. I'm thinking now that their costs are not far off a normal vets prices, now as a disabled person on a fixed income its getting to the stage that to own a pet thats covered with the PDSA is getting too expensive, you could say well don't have pets but mine I got way before I was disabled, I get the impression that they are trying to take as much money off you as they know most people would trade their life for their pet. years ago you used to get an itemised reciept showing the breakdown of the costs, now all you get is the card reader reciept just showing the total.”
“Contacted the pdsa for help with my sisters dog he has a cataract on one eye and the other was weeping and the light was stopping him opening his eye properly. I was told to register him but they said they were not taking anymore
New pets the only pets they will see are them they have tret in the last three years.what charity let's a animal suffer like that I was donating 22.5% of my estate to them in my will,after speaking to a very unhelpful person I contacted my solicitor and with drew that donation so well done pdsa you have lost a rather lot of money.”
“I took my cat to the pdsa as I was desperate i had no money, he was struggling to breathe, the morning I took him his breathing issue had mostly resolved, but as I explained it came and went, especially after eating he was bad. My cat was given a thirty second examination, I was told he had feline asthma and was given prednisolone, I struggled giving him this medication for the next six weeks, his breathing issues were minor in this time so I was reasonably happy and thought to myself that as soon as I had some money I'd take him to see another vet, and get some more advice as his condition physically had deteriorated. When I got to the new vet, he immediately looked in his mouth and discovered a couple of huge tumours, and suggested we euthanized him as he had no hope of any quality of life and was suffering. I accept that even with an earlier diagnosis his fate would have been no different, however I wish he had had a thorough examination at the pdsa, and I might have spent his last time differently, I was convinced that it was just asthma and once I got enough money I could have got him an inhaler. I'm still shocked and devastated at the loss of my best friend simba, I love you boy, I'm so sorry I let you down.”
“Took a friend to Huron from Wigan as his 16 year old dog had collapsed. Refused to even look at her without him paying £150 this guy is disabled and on benefits he hadn’t got £150. So they said sorry nothing we can do. I will never put another 1p in a collection box or take anything to another charity shop again. I’m flabbergasted my vet only charges £70 for my dogs initial appointment thank god I’m privileged enough to be able to insure both my pooches.”
“PDSA Castle Lane Bournemouth
I was very disappointed with receptionist when I went to pay my last payment for euthanasia for my precious dog for emergency vet. It was on 8th April I found her rather cold I was obviously upset and she made me feel like just another dog owner no compassion. Other than this incident I have only high praise for all vets and staff.”
“Recently got sent to a PDSA branch for an out of hours appointment by our vets. Our dog had swallowed a sock, he was given an injection which induced vomiting and he brought it back up thankfully. The total cost was a ridiculous £453, no way can they justify this. They’re pulling on the heartstrings of pet owners knowing they’ll pay. The amount is absolutely disgusting and as a result I’ll now be cancelling my charitable donations to PDSA.”
“I worked for pdsa middle gate newark shop, I was the assistant manager who was opening the shop alongside my manager, I reported through that the number above the door is number 38. However it’s web site says number 28, this clearly still hasn’t been sorted out since opening the new shop, please sort this out, and you still haven’t paid me my holiday balance, as I have a confirmation email saying you owe me the pay”
“PDSA aston not what i expected the reception person was rude & very pushy for me to make a donation of £25 on the spot i had no money on me had to ask a family to send money to my account even though i had filled all relevant forms to get free or low cost care for my pet cat.After seeing the vet for 5 minutes i was told to get the medication needed only to find out that would cost £32 more i am left in debt due to this i don't understand why offer free or low cost help then to sting people on the day to cough up money they don't have.”
“They gave my 17 year old cat 3 days antibiotic tablets for a burst abscess in his ear. No follow up. I thought it was draining. 13 days later took him to private vets and the day after they put him to sleep. He had a few ailments but I am gutted that he must have been in pain with the abscess. The PDSA vet was a middle aged woman who in my opinion acted in a cavalier and uncaring and irresponsible way. This is not the way to treat animals who have no voice! I did not have insurance as I took care of him from the age of 8 when he appeared in my shed. He could not be handled without drugging him and it put some of their vets 'off'. My poor lad.”
“PDSA Wolverhampton.
Reception staff who are largely rude and lacking empathy. Forcably guilt tripping customers into making donations at every visit, reducing people to tears in crowded waiting area and handing over all the money they have on them at that time.
Disgusting attitude and manners alongside total lack of customer service skills.”
“I'm too raw to be writing in depth reviews but I just want to say the pdsa were amazing and thank you for helping me alleviate my dogs suffering until ultimately we could not watch him suffer anymore and they made the process as pain free for my beloved but not for the heartbroken family left behind because that's what he was my dog TED 22.3.11-21.1.25 the day my heart was broken in two.THANK YOU to the love of my life for all the joy loyalty and unconditional love you gave me my little velvety eared snuggle pig i'll never stop loving missing and needing you sleep tight my brave little soldier boy you've earned your rest 💔🐻”
“To pdsa Sheffield I wouldn't give you a star and we took our dog biscuit who was having fits and before you seen her you wanted £350 she had a heartmerra as well they could see her heart was racing but still refused to see to her and telling us that a fit is not a emergency my baby girl passed a way because of your place .u say your hear for the animals all u care about is money money ,😡😡😡”
“I wouldn't give you one star we brought in our pet biscuit on Friday night because she was fitting and wouldn't see her because we did have 350 so now our biscuit now past away I blame you for her dieing and if you seen her when we bought her in she be still alive so your fault she not with us anymore pdsa should be shut down once for all”
