“PDSA Castle Lane Bournemouth
I was very disappointed with receptionist when I went to pay my last payment for euthanasia for my precious dog for emergency vet. It was on 8th April I found her rather cold I was obviously upset and she made me feel like just another dog owner no compassion. Other than this incident I have only high praise for all vets and staff.”
“Had to take my 17 year old dog to end his life . I had kept him and couldn’t bare to see him go but as he was blind and going in circles I was persuaded it was time . I was told to take him into a room and a girl finally came in .She went to take him from me and I said I want to hold him.She then said no your dog is dying in a foreign accent and didn’t seem at all sympathetic .I said I want to hold him again and she walked out I’ll bring him back in a minute .After a few minutes she brought him back and put him on a stone slab he was still wrapped in his blanket .She said he’s gone you can stay as long as you want . I was with my sister and we both saw he was still breathing .I stroked him and after about five minutes he suddenly let out a howl that could be heard by everyone around. He then passed . This was 2 years ago and I still cry when I think how he suffered at the PDSA”
“The vets are outstanding ,cannot thank them enough but the receptionist at Huddersfield pdsa are rude make you feel so small,you can see that there judging you they need training in customer service”
“I'm a single man whos home went on fire trapping my two cats inside.so I was homeless had no possessions left and cats were took to pdsa Fri 17th. they knew I was homeless and was on benefits which paid taxi fares to and from pdsa.they treatment was great toward my animal's but then they hit me with a £600 bill reduced to £360.where was a person on benefits with no cash or home to find that kind of money. every one was talking about it being a charity. so where do this charity money go if they ask for hundreds of pounds from poor disabled ppl on benefits. I have nothing and still they insisTed it gets paid.in lost all my money everything. so just won't be going back. what a disgrace they can't even have payment plans. I'm discussed.”
