PDSA Reviews

Name: PDSA
Rating: 1.68

1.7 Rating 133 Reviews

15 %

of reviewers recommend PDSA

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1.7

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a friend to Huron from Wigan as his 16 year old dog had collapsed. Refused to even look at her without him paying £150 this guy is disabled and on benefits he hadn’t got £150. So they said sorry nothing we can do. I will never put another 1p in a collection box or take anything to another charity shop again. I’m flabbergasted my vet only charges £70 for my dogs initial appointment thank god I’m privileged enough to be able to insure both my pooches.”

Helpful Report

Posted 1 month ago

“Will not help u if u are on benefits.. terrible company”

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Posted 1 month ago

“Recently got sent to a PDSA branch for an out of hours appointment by our vets. Our dog had swallowed a sock, he was given an injection which induced vomiting and he brought it back up thankfully. The total cost was a ridiculous £453, no way can they justify this. They’re pulling on the heartstrings of pet owners knowing they’ll pay. The amount is absolutely disgusting and as a result I’ll now be cancelling my charitable donations to PDSA.”

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Posted 2 months ago

“I worked for pdsa middle gate newark shop, I was the assistant manager who was opening the shop alongside my manager, I reported through that the number above the door is number 38. However it’s web site says number 28, this clearly still hasn’t been sorted out since opening the new shop, please sort this out, and you still haven’t paid me my holiday balance, as I have a confirmation email saying you owe me the pay”

Helpful Report

Posted 3 months ago

“PDSA aston not what i expected the reception person was rude & very pushy for me to make a donation of £25 on the spot i had no money on me had to ask a family to send money to my account even though i had filled all relevant forms to get free or low cost care for my pet cat.After seeing the vet for 5 minutes i was told to get the medication needed only to find out that would cost £32 more i am left in debt due to this i don't understand why offer free or low cost help then to sting people on the day to cough up money they don't have.”

Helpful Report

Posted 3 months ago

“They gave my 17 year old cat 3 days antibiotic tablets for a burst abscess in his ear. No follow up. I thought it was draining. 13 days later took him to private vets and the day after they put him to sleep. He had a few ailments but I am gutted that he must have been in pain with the abscess. The PDSA vet was a middle aged woman who in my opinion acted in a cavalier and uncaring and irresponsible way. This is not the way to treat animals who have no voice! I did not have insurance as I took care of him from the age of 8 when he appeared in my shed. He could not be handled without drugging him and it put some of their vets 'off'. My poor lad.”

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Posted 3 months ago

“The Appoinment System is awful. Making a already stressful.situation worse .”

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Posted 4 months ago

“PDSA Wolverhampton. Reception staff who are largely rude and lacking empathy. Forcably guilt tripping customers into making donations at every visit, reducing people to tears in crowded waiting area and handing over all the money they have on them at that time. Disgusting attitude and manners alongside total lack of customer service skills.”

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Posted 4 months ago

“Kept me waiting for 2 hours with my dear distressed dog. When they said he was so sick he needed to be put to sleep.”

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Posted 5 months ago

“To pdsa Sheffield I wouldn't give you a star and we took our dog biscuit who was having fits and before you seen her you wanted £350 she had a heartmerra as well they could see her heart was racing but still refused to see to her and telling us that a fit is not a emergency my baby girl passed a way because of your place .u say your hear for the animals all u care about is money money ,😡😡😡”

Helpful Report

Posted 6 months ago

“I wouldn't give you one star we brought in our pet biscuit on Friday night because she was fitting and wouldn't see her because we did have 350 so now our biscuit now past away I blame you for her dieing and if you seen her when we bought her in she be still alive so your fault she not with us anymore pdsa should be shut down once for all”

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Posted 6 months ago

“I took my dog to Huyton because her waters had broke but couldn’t deliver got told she was ok 24 later I got told to take her back they done a c section She had 2 pups but one died they did not put the other pup with my girl so she refused to feed her but I am so annoyed because they said they do that and they damaged the other pup who has since passed away they said the pups were prem so why did they do the c section if was to early 😡😡😡😡”

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Posted 7 months ago

“My daughter took her cat to a emergency vet during night as someone had maliciously chopped his tail off it was hanging by a thread thy bandage it n gave painkillers costing £400 told her to go to pdsa next day as she is on universal credit thy took cat in but then rang to say the vet has refused to take the tail off and to pick him up that’s all the reason thy gave her it seems unless it’s a minor issue thy won’t help how can thy be so cruel thy not worth donating to save ya money n go to a vet cos these people don’t care about animals she now has taken it to a vet and has to pay monthly for the treatment and to be honest it is worth it the vet is lovely and really cares so my advice avoid the pdsa at Sunderland”

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Posted 9 months ago

“Tried for over a week for an appointment for my sweet boy, who passed away!!, I was told I had to send pictures, then videos, this was moments before he passed away. I believe if he was seen on time he would still be here. This is an awful place to go to or send anything for charity. There's no care here. Nothing!! These animals mean nothing to you but to me he was family he was my best friend. You guys really need to do better. I'll be taking this further.”

Helpful Report

Posted 9 months ago

“Dreadful- registering with them is impossible and have sent my pension documents to them and every time rejected! 8 times now! Dreadful online application form!!”

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Posted 10 months ago

“Disabled friends dog was in pain. PDSA told him nothing they can do as not taking patients. He ended up getting money from a money lender to help his dog. DONT DONATE TO THIS CHARITY. ONLY WANT YOUR MONEY”

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Posted 11 months ago

“Took my cat to see them with problems pooing and had vomited a few times. I paid a consult fee to see what I thought was a vet (was a nurse and she was new). From the minute I took him in she seemed more concerned that he may bite her then covering all bases. She even had the previous animals record up on the screen and couldn’t work out why his weight was way off. I wasn’t offered any scans or X-rays for him. When she finally got the right screen up she says she’ll give him omeprazole. I ask if she can feel a blockage or anything and she assured me she can’t. After that she starts to walk around the side of me towards the door and I’m still trying to talk about what could be wrong. She then tells me she needs to hurry me along as she’s very busy. I’m now outside in the waiting area still trying to ask questions for reassurance. She then says goodbye and I have to remind her about the omeprazole she prescribed to my cat. A few days have passed and my cat hasn’t had a bowel movement at all so I take him in again. This time the consult is free because I complained about the way me and my cat was treated. We actually get to see a vet who takes his temp and I tell him he hasn’t had a bowel movement in about 5 days. He then gives a diagnosis of colitis but still haven’t been offered any scans. We take him home thinking that he will start going again as he’s in the middle of a flare up. A couple of days has passed and he again vomits but this time it smells strongly of poo. I google the symptoms and it appears it could be a blockage so I make another emergency appointment to see the vet. He’s sent to see the nurse first who gets to decide if he sees a vet. I tell her what’s been happening and that I think it’s a blockage due to vomiting what’s smells like poo. She tells us to wait to see a vet. About an hr passes and we finally get to see the vet and we tell her he hasn’t been for a poo for a week. I don’t know if she was actually listening to me but after a conversation about his other symptoms she forgets that it’s been a week and says it’s only been a few days since he last went and I have to correct her and reiterate that he hasn’t been and what he did do last week wasn’t a lot. I want to stress he had no other symptoms of a blockage like drooling, weight loss, confusion etc. She again didn’t offer any scans but did check his abdomen and could feel it was bloated and slightly uncomfortable for him. She then says we have to think about his quality of life as it appears to be a blockage but then proceeds to talk me out of an ultrasound saying the result would be the same. She doesn’t offer a laxative or any medication that is made to dissolve blockages that could be caused by hair balls she goes straight to putting him to sleep. We are then moved to a private room and given some time with him. My boy looked fine and normal yet this lot seemed to care more about the cost to the business. It’s cheaper to kill than it is to treat them even though they didn’t ask for money from housing benefit claimants. I googled the bit about hair balls after and it made me mad as the fact that he wasn’t even offered treatment. I would’ve paid for surgery but this wasn’t offered either. Vets are supposed to care for your animals but this lot care about the bottom line and profit margins. The less they have to actually treat the better their bonuses are. There’s a reason they have got such low reviews.”

Helpful Report

Posted 11 months ago

“my old dog went in for dental work at the pdsa about 5 weeks later or so he was sleeping on his back i noticed the roof of his mouth covered in red lumps and bumps i i rang them to mention this and they said that will be the tumours we noticed. i asked why they had written in his notes but failed to inform me . their response was he wasnt in there for that ??? i questioned it would be painful and could be cancer and they were so uncaring he died pretty quickly after that the tumours took hold he must of suffered in those 5 weeks they said they would give him pain meds gabapentin he wasnt himself so i took him to another vets to get second opinion and they said the meds he was on wasnt enough it was the lowest dose their attitudes and lack of care is very cold the”

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Posted 11 months ago

“Such a bad experience with PDSA Aston. She didn’t tell her name, so I’ll just name her Karen. Karen was extremely rude and unprofessional. I’ve came here with my unwell pet and needed an urgent check up for her, but Karen wouln’t let the vet see her, she only cared about us being registered. Absolutely no empathy or decent human demeanour. Despite seeing my unwell pet, she was being unnecessarily rude saying she can’t do anything about it?! Surely if you cared so much about animals, you would assist in them being checked asap instead of arguing about being registered while seeing the severely unwell pet. Good for nothing and arrogant. Very unhelpful receptionist. Many others have said the same, so it’s a common thing with the PDSA. Honestly disgusted!”

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Posted 11 months ago

“Even though both dogs are registered they won't see either of them for a skin condition, both of them suffer from bad skin and it's common in rottweilers. They asked for a photo online, said they won't treat them and gave us the fantastic advice of "getting financial help to go private" I am not alone. It's not fit for purpose anymore unless the purpose is to pay a load of on TV adverts and rake money in for the directors. They are no longer even accepting new referrals.”

Helpful Report

Posted 11 months ago

PDSA is rated 1.7 based on 133 reviews