PDSA Reviews

Name: PDSA
Rating: 1.68

1.7 Rating 133 Reviews

15 %

of reviewers recommend PDSA

Company Reviews

Questions

Metrics

1.7

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how PDSA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These people are the most unpleasant, awful people ever. 2 years ago they have put down my beautiful dog, because instead of doing some tests they have given him a pain killer, within 2 days we have had to put him down because of a food poisoning. And yesterday I have called them to put down our Hamster ( Caramel) because he is suffering from cancer. Yesterday they have asked me to pay £30, when I have called them today to go there they have asked for £57. I am eligible for full free treatment, but these people are awful people.”

Helpful Report

Posted 1 year ago

“Receptionist was disgusting at Bournmouth PDSA. She should be sent to people skills training. After I dropped my dog off I went to get some money from cash point and as I was sitting in my car she came running out shouting you've got to pay first. My friend in the car was shocked at her attitude. I then was 10.00 short and when I went back to pay she said I wondered where you were. You can't get through on the phone unless you say it is an emergency. The vets were lovely even though the operation was not a success. I will have to find another one to finish the job as can not stand to see the Receptionist again. It is embarrassing to the name of the practice as the vets were so respectful. I won't give you her name because she knows who she is. C Sherlock.”

Helpful Report

Posted 1 year ago

“Doped our cat up on methadone and expected him to eat asked us to transport him to a different vet 6miles away every night and morning he was left in a room at night and only checked on at this other vet after 5 days of so called care they insisted he needed put to sleep or take to another vet for 2nd opinion which we obviously could not afford wouldn't recommend to anyone cruel”

Helpful Report

Posted 1 year ago

“Do not use pdsa. They will not inform you of any treatment your pet needs in order to save funding. Take you pet to a private vet. They left my cat to suffer in pain for years knowing she had rotten teeth and heart disease. They turned me away saying “ you’ve got a cat that’s eating and drinking; we are a charity” I was unaware of the dental and heart disease although they knew. Private vet informed me of her diagnosis’”

Helpful Report

Posted 1 year ago

“Terrible service, and they get away with it!”

Helpful Report

Posted 1 year ago

“Refused to inform me of the lifesaving treatment my cat needed over several years numerous visits. Left her to suffer in pain. Left me ignorant. Evil people.”

Helpful Report

Posted 1 year ago

“Disgusting service. Treated my dog with pain relief for 2 years. Now saying no as I have no repeat in place. I don't know about repeat scripts...nobody has bothered to inform me. I am disgusted. My boy is 13 soon, lab, weak legs.. pdsa you are cruel!!!! Vets??? I don't think so. No hearts 💔”

Helpful Report

Posted 1 year ago

“Do not take your pet to pdsa. They will not diagnose or treat your pet in order to save funding. After numerous visits to pdsa over numerous years I eventually took my cat to a private vet whom diagnosed heart disease and rotten teeth. She was put to sleep. Pdsa left me ignorant to her suffering and left her to suffer in pain over many years. They turned me away saying “you’ve got a cat that’s eating and drinking””

Helpful Report

Posted 1 year ago

“Do not take your pet to pdsa. They will not inform you of treatment your pet needs in order to save funding. After many visits to pdsa my cat had to be put to sleep via a private vet whom diagnosed heart failure and rotten teeth. Pdsa left me ignorant to her suffering.”

Helpful Report

Posted 1 year ago

“Don't like the way these vets treat me and cleo I'd rather pay extra for better care then be with PDSA they say cleo has to be in carrier it's there policy they said they will refuse her nexts time I said she is not stressed she relaxs not only that everything is ment to be free if ur on Uc but they changed me 50 for jabs and chip and not only that it's I was told on phone flee treatment is free as well they wouldn't do the chip till second appointment they gave me 1 flea treatment took 9 pound of my money for chip with out telling me that I had to pay couldn't get the chip done because they wanted there money now I feel the vet I saw was really rude to me she said they put cleo first and she should be in carrier when on buses and it's there policy that they won't let her be seen by a vet if she's not in a carrier because it can stressed her out she don't get stressed even wen she sees dogs at the vets ps I've checked the policy it's not on there about cats being in carrier”

Helpful Report

Posted 1 year ago

“Do not take your pet to pdsa. They will not diagnose or inform you of any treatment your pet needs in order to save funding. After numerous visits to pdsa My cat had to be put to sleep via a private vet whom diagnosed heart disease and rotten teeth”

Helpful Report

Posted 1 year ago

“Do not take your pet to pdsa. They will not diagnose essential treatment in order to save funding. Both my cats attended pdsa on numerous occasions. One was put to sleep by a private vet whom diagnosed heart disease and dental disease. Could not afford to save both pets so had to make the decision over who lives and who dies. Paid over 1,300 to save pet who didn’t have heart disease. Devastating position pdsa put me in. Both had poorly teeth.”

Helpful Report

Posted 1 year ago

“Please don’t take your pets to pdsa. They won’t inform you of medical treatment your pet needs. One pet died due to dental disease and heart disease. She had to be put down by a private vet. Just paid over 1,000 for treatment for second pet; dental disease. Both pets were consulted via pdsa, both pets were left untreated. Animal abuse and left me ignorant: informed me they were healthy”

Helpful Report

Posted 1 year ago

“Do not take your pet to any pdsa. They are not informing owners that their pets need life saving treatment in order to save money. Please please take your pet to a private vet. I lost one cat due to heart failure and rotten teeth. Multiple visits to pdsa but no treatment offered. They left me ignorant; informing me she was ok because she was eating and drinking”

PDSA 1 star review on 24th November 2023

Helpful Report

Posted 1 year ago

“I took my very much loved dog to pdsa for a lame paw this was never treated the inexperienced vet said she had cancer no evidence no proof then threw animal welfare act at me and very sadly she killed her I will never forgive never forget the distress the pdsa have caused I am disabled and she was my deaf assistance dog miss her every day since the vet killed her in may Please do not take your loved animals to the culling shame on her how do you sleep knowing this.”

PDSA 1 star review on 23rd November 2023

Helpful Report

Posted 1 year ago

“Disabled people not welcome.”

Helpful Report

Posted 1 year ago

“disgusting people and try to change policy soon as injury happens to your pet to avoid paying and also never answer the phones absolute disgusting prople seeking legal action”

Helpful Report

Posted 1 year ago

“Do not take your pet to pdsa. They will tell you they are fine to save money. I lost a cat with heart failure because pdsa refused to tell me she had heart failure and also tooth decay. Absolutely devastating treatment.”

PDSA 1 star review on 15th November 2023

Helpful Report

Posted 1 year ago

“Do not take your pet to pdsa. They are informing owners their pets are healthy hoping they can save money and turning them away. Please please go private and get you pet checked over. I’ve just paid over 1,000 to save my second cat at private vets. First cat was killed by pdsa who said she was fine but had heart failure. Please go private”

Helpful Report

Posted 1 year ago

“Do not take ur pets to the Pdsa my dog went into the vets walking he come out dead they told me he had so many tumours in his body and that he needed to be killed asap they did no blood tests nor did they do scans and they prodded his belly like a stress ball to make him cry but he didn’t yet they still said he was very ill near death they told him at the back I heard him screaming and screaming where they tried putting the needle in his arm he come back to me with bandages on both front legs covered in blood this experience haunts me every day and every night I sleep with the hell they put max through they don’t care at all please I max begs u once again do lot take ur pets to the Pdsa they will kill him for no reason”

Helpful Report

Posted 1 year ago

PDSA is rated 1.7 based on 133 reviews