Receptionist was disgusting at Bournmouth PDSA. She should be sent to people skills training. After I dropped my dog off I went to get some money from cash point and as I was sitting in my car she came running out shouting you've got to pay first. My friend in the car was shocked at her attitude. I then was 10.00 short and when I went back to pay she said I wondered where you were. You can't get through on the phone unless you say it is an emergency. The vets were lovely even though the operation was not a success. I will have to find another one to finish the job as can not stand to see the Receptionist again. It is embarrassing to the name of the practice as the vets were so respectful. I won't give you her name because she knows who she is. C Sherlock.