Here's the pickle with Pearson. You try to create an account for a course. It says you already have one. So you try to reset the password/username, but then it says you don't. 😂 So you try to reach out customer service. The phone number is an automated rabbit hole directing you to pages of the website. Customer service email handlers aren't helpful they say that an account exists and to call the number (which you do but get sent down a rabbit hole). You ask for further help and if someone can call back but no one does. What an appalling experience, did not expect this of Pearson.