“I had a very frustrating experience with Pearson VUE’s online proctoring service. I was denied the ability to take my exam because I was using a TV as my only display, even though there were no other monitors or electronics around. I reviewed the technical requirements multiple times beforehand and did not see any clear rule stating that a TV cannot be used as a single monitor.
Because of that, I paid for an online proctored exam, set aside my time, prepared my space, and was still rejected over a rule that was either unclear or not properly disclosed. If this setup is not allowed, that needs to be stated plainly before people spend money and time scheduling an exam.
What made the experience worse was the proctor’s behavior. When I asked what specific rule prohibited my setup, I got no real answer. The proctor then disconnected without explaining anything or even ending the conversation professionally.
Overall, the experience felt disorganized, poorly communicated, and disrespectful of my time. I would strongly caution others to verify every detail of their setup in advance, because the written requirements did not match how they were enforced in my case.”
“Online testing 'OnVue' total POS - if you are running Win11Pro fogetaboudit - whatever it tests for you can't turn it off. Repeated 'running in a Virtual machine' assertions when NO VM services, abstraction layers - nothing configured, installed or activated. Hope a test site is close cause their at home online test software is a f'n joke.”
“Late starting the test. Why in this day and age can scheduling be better managed and staged? Taking a professional certification and my days schedule is off because they can’t be on time with a test start”
“I wrote RN exam and my result not published in 15 days, when I called, they told they have technical issue to retrieve data and later I failed... I done the exam very well. I am sure they didn't have my answers and just made the result failed....”
“Pearson VUE are beyond incompetent. Their online proctoring system regularly fails so spectacularly that exams have to be cancelled and resat weeks later, their customer support across the board has truly awful communications skills, and they don't seem to have any fluent English speakers who can actually resolve problems when they arise.
Due to their queuing system failing and proctors accidentally hanging up on me before starting my exams, I am now having to reschedule for THIRD exam date. Deeply frustrating after spending weeks preparing for the exam on both occasions, not that their support cares or even comprehends my anger at this atrocious system.”
“While I was writing the exam, the exam window suddenly closed. I had answered only three questions and have no idea why it got closed. I immediately inquired about it, but they said they did not know the status.
The next day, I received an email stating that I had moved out of the webcam view. I did not move out at all. I then contacted customer support and asked them to share a screenshot or any evidence showing when and how I moved out of the camera view. They responded after a day, again stating that I moved out of the camera view, but without providing any details or proof.
I called them again and requested an option to reattempt the exam. Now they are saying that I have to pay again. This is extremely frustrating. There is no sincerity in how they handle such issues, and they do not seem to understand how much candidates suffer after receiving such messages. Their attitude feels like, “Whatever we say, you must follow. If we ask you to pay again, you have to pay again—do not ask questions.”
I have been working with this product for the past two years and prepared for this exam for more than two months. This situation is totally depressing. Microsoft should take note of this company’s behavior and how they treat exam candidates.”
“The proctors were dismissive, unprofessional, and lacked basic courtesy.
Questions were met with curt responses rather than clear guidance.
There was no empathy or effort to de-escalate a stressful situation.
This behavior is unacceptable in a high-stakes, paid exam environment.”
“Proctor Jorge is a rude little man (just guessing about the little part). After uploading all my photos and waiting on them being approved by a different proctor, I was informedthe first photo of my desk was not compliant. After fixing the issue and attempting to resubmit my photo Jorge entered the chat and started giving a long speech about how since my desk wasn't compliant I would have to reschedule my test. I interjected saying "Hold on sir, I have not had a chance to upload my new photo yet" (of my now compliant desk). He said back very rudely "don't interrupt me" and then continued to give his speech about how I needed to reschedule. He then cancelled my test and had me reschedule without even looking at my photo. I don't know if he was a manager or something but he is extremely unprofessional. This test isn't cheap and having an aggressive rude proctor communicate with me right before I'm trying to get focused is ridiculous. Terrible company and terrible proctor.”
“Cheap beyond contempt. Had to call multiple times to finally get an associate with _working_ access to their "system" so I could get my AWS rescheduled for the correct time zone. Very thick accents, unclear sentences and lots of background echo. Very sketchy.”
“Waited in a long queue to be verified before examination, so long in fact I missed my window and was kicked out of the exam even though I logged in with all pertinent info before examination start time”
“Sat two other exams with this company and both times I didn't have speakers (who uses speakers in 2025) and they were happy to proceed and let me sit the exam. Yesterday no speakers, and the proctor closed the exam without even letting me talk to him. Customer service is absolutely useless. They will not give you the time of day or listen to what you are trying to tell them, and then my appeal email rejection says that my internet was not good enough, yet my issue was with not having speakers. I recommend people avoid this company when booking an exam.”
“Terrible Experience !! on 12th October 2025.
Candidate ID : a9WRf00000026fnMAA
First on this is not a way to treat salesforce professional that are working hard to stay relevant in the industry by spending time and investing money to pass certification exam!
I have logged 30 minutes before today's exam. I have done all the checking requirements.
1- Selfie
2- Photo of ID (back and forth)
3- Photo of my desk space (right, left, behind, in front) in which I will take my exam
-> Then a first call from an agent (a lady) came asking me to "remove all my items on the desk (a cup , some salesforce goodies) »
After that he asked me to go a second time through the verification phase with all the photos (right, left, behind, in front) of my desk to confirm I had made the cleaning.
After I did, nothing for 10 mins. No explanation, no messages, no news ! While I was already stressing out with the exam, this did not help at all to stay focus.
So I started to speak in the recorded camera, until another proctor (a guy) got in touch with me. Telling me this. « I had also to clean the row below my desk space (like folders and other working items) » I told him I had all my stuff was in that row as its my working office (folders, files, and that I cannot access to them anyway during the exam).
He pressured me into doing it saying he will revoke me from the exam (the first threat).
So I removed all my space in another room (please see below the image). This became so stressing and made me totally unfocus to the actual exam. But THIS IS NOT IT.
I did it follow all the instructions, BUT the proctor came back to me with this "There are many people walking behind you".
I explained to him that the "many people" is just my wife, that we had a little space in the appartement and the bathroom door was behind my office desk.
I asked about the possibility that she might come once during the exam to do her needs.
He concluded that I should let he know to not come during the exam during.
I SAID OK !
Meanwhile he started the exam but I have not started it myself. So , I went to my wife in her room to say what proctor told me « Don’t come nearby even if you have a need for the bathroom ».
When I came back and sat, I accepted the last exam conditions then started to answer the first questions.
I then received this message « Please excuse the interruption, but I observed you leaving the testing space. This action violates our OnVUE testing policies. Unfortunately, I must revoke your exam session. The following case has been created to document this situation: 13670802. »
WHAT EXACTLY IS THE POINT mistreated your actual customers like this? I have prepared hard for this exam. The conditions were tough, and more to that, I have respected every rule and every conditions and this is what actually made me kicked out of the exam.
I paid for the exam , I should not be treated this way. I have blocked a Sunday morning to pass the exam, I have prepared for weeks . ALL FOR NOTHING? To be kicked out like a total bug .”
“Physical test center unable to conduct exam and cancels
Booked an exam at their test center in Singapore. Went down and the computers could not connect to the Pearson Vue servers, waited an hour before the test center told us the exams were cancelled and would have to wait for vouchers to be refunded.
The whole idea of booking at a test at the center was to make life easy without online validation. After studying for the exam, we have to wait for the vouchers and talk to indian call centers to tell you information that has no value.”
“Terrible Experience. I was kicked out of my online exam for leaving my desk. The issue is that I never left my screen. I was given a warning by the proctor, I replied that I did not leave my desk and didn't know what they were talking about. He then cleared the pop up message and I assumed he just made a mistake/clicked the wrong button. 10 minutes later into the exam I was booted. I called for an explanation and the rep said the proctor did not leave a reason. I paid a babysitter $200 to watch my 3 kids. I begged them to watch my recording and reinstate the exam. the answer: it takes 5 business days to review and I will get an email. I can't get over how bizarre this all was. I hate to bring race up, but I'm not sure what other reason a proctor just boots someone for something they didn't do and doesn't leave a detailed account for why he did, just left the reason blank.”
“You want me to pay again when your system went down and your and process failed me.
I am writing to formally appeal the response received regarding my complaint about the technical issues I experienced during my Insurance Agent License exam on July 11, 2025 at Pearson VUE’s testing center.
Your response letter stated that “after careful review, no technical errors or loss of time were found,” that “all items presented were viewed, and all responses successfully recorded,” and that the exam “timed out as the full allotted time had been used,” confirming this “twice” with 17:51 minutes remaining.
I must firmly dispute these findings, as they are factually incorrect and do not reflect what occurred.
1. System Failure Did Occur
On 07/11/2025, my assigned workstation experienced a critical failure mid-exam. The screen went black, followed by an “unidentified error” message. The on-site proctor witnessed the issue and instructed me to attempt to reactivate the screen. When unsuccessful, she personally attempted troubleshooting, which also failed. I was then moved to another testing station to complete the exam.
2. Evidence Available Was Not Reviewed
Your review states that no technical errors were found, yet Pearson VUE’s own process includes monitoring candidates via closed-captioned video. If this footage had been reviewed, it would have clearly shown:
The workstation failure.
The proctor’s troubleshooting attempts.
My relocation to another workstation.
In addition, if the computer’s log files had been examined, they would have reflected the system activity from the time I logged in to when the station went down. These logs are objective evidence of the malfunction and should have been part of the investigation.
3. Incomplete and Inaccurate Investigation
It is evident that neither the workstation logs nor the proctor interviews were included in the review process. This omission results in an inaccurate and incomplete investigation and, consequently, false findings.
4. Discrimination Concern
On 08/06/2025, when I followed up on my second appeal (Case #13291000), I was told again that no errors were found and that Pearson VUE would not take responsibility for the system failure. I was advised to contact the State for a possible score adjustment or pay another fee to retake the exam.
I expressed my concern to the manager that this handling appears discriminatory, as there is no reasonable way that a thorough and unbiased investigation—supported by available system logs, CCTV footage, and proctor testimony—would conclude that “nothing was found.”
5. Requested Action
I am requesting the following:
A full re-investigation of my testing session, including review of CCTV footage, system log files, and proctor interviews from July 11, 2025.
Consideration for an adjustment of my score or issuance of my Insurance Agent License without the need to retake the exam, given the system failure and its direct impact on my performance.
A written explanation of why the original review did not include these verifiable sources of evidence.
This matter is of high importance to me, as I have already invested significant time, money, and effort into preparing for and completing this exam. Retaking the test is not a reasonable or fair remedy when the fault lies with Pearson VUE’s systems and processes.
I look forward to a prompt response and a fair resolution. Please confirm receipt of this appeal and advise when I can expect a decision.
Respectfully,
Kimberlyn Tucker
Phone: 770-733-8984
Email: [Your Email Address]
Exam Date: July 11, 2025
Testing Center Location: [Location]
Exam: [Exam Name]
Candidate ID: [If applicable]”
“First time taking test after Salesforce moved to Pearson Vue. When proctor released the exam, all I see was white screen and the toolbar above, nothing else. Then it turns black and it says the site couldn't be reached. The proctor doesn't seem to know what to advice, told me to just press and hold power button for 5 seconds to turn off the computer. And so I did and repeated the process, then it happened again, the new proctor said she couldn't hear me. And I was told that she raised a case to reschedule the exam. After an hour navigating to website just reach customer support, I was told that the exam was cancelled and I'll be reimbursed within 7-10 business days and I just need to rebook. Customer service just expects candidate to have extra $400 to register again, they should have just helped me rescheduled the exam same day. Customer service is so dodgy too.”
“The Croydon testing centre in London discriminates blatantly and will never admit it in writing. I was turned away for having introduced the wrong citizenship country, while the lady behind me, who admitted she introduced the wrong passport number, has been welcomed by the operator, who told her not to worry as she would "change that for her in the system". Pure discrimination right in front of me, I couldn't believe it. I have lost £180 for nothing, added to the horrible taste it left in my mouth. Avoid at all costs.”
“Here's the pickle with Pearson. You try to create an account for a course. It says you already have one. So you try to reset the password/username, but then it says you don't. 😂 So you try to reach out customer service. The phone number is an automated rabbit hole directing you to pages of the website. Customer service email handlers aren't helpful they say that an account exists and to call the number (which you do but get sent down a rabbit hole). You ask for further help and if someone can call back but no one does. What an appalling experience, did not expect this of Pearson.”
