“Proctor Jorge is a rude little man (just guessing about the little part). After uploading all my photos and waiting on them being approved by a different proctor, I was informedthe first photo of my desk was not compliant. After fixing the issue and attempting to resubmit my photo Jorge entered the chat and started giving a long speech about how since my desk wasn't compliant I would have to reschedule my test. I interjected saying "Hold on sir, I have not had a chance to upload my new photo yet" (of my now compliant desk). He said back very rudely "don't interrupt me" and then continued to give his speech about how I needed to reschedule. He then cancelled my test and had me reschedule without even looking at my photo. I don't know if he was a manager or something but he is extremely unprofessional. This test isn't cheap and having an aggressive rude proctor communicate with me right before I'm trying to get focused is ridiculous. Terrible company and terrible proctor.”
“Cheap beyond contempt. Had to call multiple times to finally get an associate with _working_ access to their "system" so I could get my AWS rescheduled for the correct time zone. Very thick accents, unclear sentences and lots of background echo. Very sketchy.”
“Waited in a long queue to be verified before examination, so long in fact I missed my window and was kicked out of the exam even though I logged in with all pertinent info before examination start time”
“Sat two other exams with this company and both times I didn't have speakers (who uses speakers in 2025) and they were happy to proceed and let me sit the exam. Yesterday no speakers, and the proctor closed the exam without even letting me talk to him. Customer service is absolutely useless. They will not give you the time of day or listen to what you are trying to tell them, and then my appeal email rejection says that my internet was not good enough, yet my issue was with not having speakers. I recommend people avoid this company when booking an exam.”
“Terrible Experience !! on 12th October 2025.
Candidate ID : a9WRf00000026fnMAA
First on this is not a way to treat salesforce professional that are working hard to stay relevant in the industry by spending time and investing money to pass certification exam!
I have logged 30 minutes before today's exam. I have done all the checking requirements.
1- Selfie
2- Photo of ID (back and forth)
3- Photo of my desk space (right, left, behind, in front) in which I will take my exam
-> Then a first call from an agent (a lady) came asking me to "remove all my items on the desk (a cup , some salesforce goodies) »
After that he asked me to go a second time through the verification phase with all the photos (right, left, behind, in front) of my desk to confirm I had made the cleaning.
After I did, nothing for 10 mins. No explanation, no messages, no news ! While I was already stressing out with the exam, this did not help at all to stay focus.
So I started to speak in the recorded camera, until another proctor (a guy) got in touch with me. Telling me this. « I had also to clean the row below my desk space (like folders and other working items) » I told him I had all my stuff was in that row as its my working office (folders, files, and that I cannot access to them anyway during the exam).
He pressured me into doing it saying he will revoke me from the exam (the first threat).
So I removed all my space in another room (please see below the image). This became so stressing and made me totally unfocus to the actual exam. But THIS IS NOT IT.
I did it follow all the instructions, BUT the proctor came back to me with this "There are many people walking behind you".
I explained to him that the "many people" is just my wife, that we had a little space in the appartement and the bathroom door was behind my office desk.
I asked about the possibility that she might come once during the exam to do her needs.
He concluded that I should let he know to not come during the exam during.
I SAID OK !
Meanwhile he started the exam but I have not started it myself. So , I went to my wife in her room to say what proctor told me « Don’t come nearby even if you have a need for the bathroom ».
When I came back and sat, I accepted the last exam conditions then started to answer the first questions.
I then received this message « Please excuse the interruption, but I observed you leaving the testing space. This action violates our OnVUE testing policies. Unfortunately, I must revoke your exam session. The following case has been created to document this situation: 13670802. »
WHAT EXACTLY IS THE POINT mistreated your actual customers like this? I have prepared hard for this exam. The conditions were tough, and more to that, I have respected every rule and every conditions and this is what actually made me kicked out of the exam.
I paid for the exam , I should not be treated this way. I have blocked a Sunday morning to pass the exam, I have prepared for weeks . ALL FOR NOTHING? To be kicked out like a total bug .”
“Physical test center unable to conduct exam and cancels
Booked an exam at their test center in Singapore. Went down and the computers could not connect to the Pearson Vue servers, waited an hour before the test center told us the exams were cancelled and would have to wait for vouchers to be refunded.
The whole idea of booking at a test at the center was to make life easy without online validation. After studying for the exam, we have to wait for the vouchers and talk to indian call centers to tell you information that has no value.”
“Terrible Experience. I was kicked out of my online exam for leaving my desk. The issue is that I never left my screen. I was given a warning by the proctor, I replied that I did not leave my desk and didn't know what they were talking about. He then cleared the pop up message and I assumed he just made a mistake/clicked the wrong button. 10 minutes later into the exam I was booted. I called for an explanation and the rep said the proctor did not leave a reason. I paid a babysitter $200 to watch my 3 kids. I begged them to watch my recording and reinstate the exam. the answer: it takes 5 business days to review and I will get an email. I can't get over how bizarre this all was. I hate to bring race up, but I'm not sure what other reason a proctor just boots someone for something they didn't do and doesn't leave a detailed account for why he did, just left the reason blank.”
“You want me to pay again when your system went down and your and process failed me.
I am writing to formally appeal the response received regarding my complaint about the technical issues I experienced during my Insurance Agent License exam on July 11, 2025 at Pearson VUE’s testing center.
Your response letter stated that “after careful review, no technical errors or loss of time were found,” that “all items presented were viewed, and all responses successfully recorded,” and that the exam “timed out as the full allotted time had been used,” confirming this “twice” with 17:51 minutes remaining.
I must firmly dispute these findings, as they are factually incorrect and do not reflect what occurred.
1. System Failure Did Occur
On 07/11/2025, my assigned workstation experienced a critical failure mid-exam. The screen went black, followed by an “unidentified error” message. The on-site proctor witnessed the issue and instructed me to attempt to reactivate the screen. When unsuccessful, she personally attempted troubleshooting, which also failed. I was then moved to another testing station to complete the exam.
2. Evidence Available Was Not Reviewed
Your review states that no technical errors were found, yet Pearson VUE’s own process includes monitoring candidates via closed-captioned video. If this footage had been reviewed, it would have clearly shown:
The workstation failure.
The proctor’s troubleshooting attempts.
My relocation to another workstation.
In addition, if the computer’s log files had been examined, they would have reflected the system activity from the time I logged in to when the station went down. These logs are objective evidence of the malfunction and should have been part of the investigation.
3. Incomplete and Inaccurate Investigation
It is evident that neither the workstation logs nor the proctor interviews were included in the review process. This omission results in an inaccurate and incomplete investigation and, consequently, false findings.
4. Discrimination Concern
On 08/06/2025, when I followed up on my second appeal (Case #13291000), I was told again that no errors were found and that Pearson VUE would not take responsibility for the system failure. I was advised to contact the State for a possible score adjustment or pay another fee to retake the exam.
I expressed my concern to the manager that this handling appears discriminatory, as there is no reasonable way that a thorough and unbiased investigation—supported by available system logs, CCTV footage, and proctor testimony—would conclude that “nothing was found.”
5. Requested Action
I am requesting the following:
A full re-investigation of my testing session, including review of CCTV footage, system log files, and proctor interviews from July 11, 2025.
Consideration for an adjustment of my score or issuance of my Insurance Agent License without the need to retake the exam, given the system failure and its direct impact on my performance.
A written explanation of why the original review did not include these verifiable sources of evidence.
This matter is of high importance to me, as I have already invested significant time, money, and effort into preparing for and completing this exam. Retaking the test is not a reasonable or fair remedy when the fault lies with Pearson VUE’s systems and processes.
I look forward to a prompt response and a fair resolution. Please confirm receipt of this appeal and advise when I can expect a decision.
Respectfully,
Kimberlyn Tucker
Phone: 770-733-8984
Email: [Your Email Address]
Exam Date: July 11, 2025
Testing Center Location: [Location]
Exam: [Exam Name]
Candidate ID: [If applicable]”
“First time taking test after Salesforce moved to Pearson Vue. When proctor released the exam, all I see was white screen and the toolbar above, nothing else. Then it turns black and it says the site couldn't be reached. The proctor doesn't seem to know what to advice, told me to just press and hold power button for 5 seconds to turn off the computer. And so I did and repeated the process, then it happened again, the new proctor said she couldn't hear me. And I was told that she raised a case to reschedule the exam. After an hour navigating to website just reach customer support, I was told that the exam was cancelled and I'll be reimbursed within 7-10 business days and I just need to rebook. Customer service just expects candidate to have extra $400 to register again, they should have just helped me rescheduled the exam same day. Customer service is so dodgy too.”
“The Croydon testing centre in London discriminates blatantly and will never admit it in writing. I was turned away for having introduced the wrong citizenship country, while the lady behind me, who admitted she introduced the wrong passport number, has been welcomed by the operator, who told her not to worry as she would "change that for her in the system". Pure discrimination right in front of me, I couldn't believe it. I have lost £180 for nothing, added to the horrible taste it left in my mouth. Avoid at all costs.”
“Here's the pickle with Pearson. You try to create an account for a course. It says you already have one. So you try to reset the password/username, but then it says you don't. 😂 So you try to reach out customer service. The phone number is an automated rabbit hole directing you to pages of the website. Customer service email handlers aren't helpful they say that an account exists and to call the number (which you do but get sent down a rabbit hole). You ask for further help and if someone can call back but no one does. What an appalling experience, did not expect this of Pearson.”
“Absolutely awful. Terrible software that's built like it was in the 90's and terrible customer service. being denied actions that other customer service people have been able to do, being passed around other times and waiting days on end for replies. Looks like I'm not the only that thinks they're awful.”
“I signed up for a National counselors exam and was ready to start at my sign in time. Went through every step and by the last step, it wouldn't let me move forward on my computer because it said there was an application running that I needed to shut off.
It was not obvious what I had to turn off nor did Pearson provide guidance on how to do so. SO I missed my sign in time. When I was fully prepared and ready to go, not to mention have small children and cannot easily find the time to sit for a long exam.
I looked online after I missed my time to see if I could find an answer and found through Reddit, other people who had gone through the same thing and found a solution.
I "re-scheduled" my exam time about an hour later to try again, Pearson CHARGED ME $50 for this. When they were the ones that created a barrier for me to test.
I tried to call to get my money back and they refuse.”
“If it were possible to issue a score less than one star, I would. I believe there should be an option for negative stars. I would give them a -5 in terms of customer service, issue knowledge, professionalism, etc. The CISSP certification was high on my list of priorities until this experience.
The customer service representatives were incredibly rude and refused to assist me. When I asked to speak with a supervisor, they placed me on hold repeatedly, often for 3 to 5 minutes at a time and frequently throughout the call. On each call, I was placed on hold at least four times.
I have never been more disappointed or dissatisfied with any service, regardless of the location of the call center. This behavior seemed purposefully rude and disrespectful. I am so frustrated that I would consider taking legal action.”
“They had an outage, couldn't take test. It happens, BUT their support was TERRIBLE. They told me Oh we should have this resolved shortly just message us in 2-3 hours! I message them in 2 hours and their response was why didn't you take the test? You should have took it, we can't reschedule, we will have to escalate..
What garbage.”
“This company is horrible to test through. Unfortunately it is one of the only ways to test for certain certifications. They are impossible to get in touch with over the phone. Their registration processes are unclear and complicated. They offer no recourse for technical errors and their staff is rude and unhelpful. If you have any other option, steer clear of this company.”
“2 HOURS TAKING PICTURES TO ENTER THE EXAM, AND THEN YOU SEE THAT YOU WERE IN LINE ... THIS MEANS THEY DIDN'T COMPLY WITH THE EXAM SCHEDULE AND A COSTUMER STAYS 2HOURS PLUS 4HOURS OF THE EXAM. THIS IS DISRESPECTFUL AND UN-PROFESSIONAL.
A SHAMEFUL EXPERIENCE.”
“This company's system went down in the middle of my exam (CPCE) and I was unable to continue with my exam. I called this company several times and asked them to give me a voucher or refund what I paid $150.00, but they would put me on hold, or they would be rude and refused to refund my $150.00. This incident happened 6 months ago and they still refuse to give me a voucher or refund my $150.00. CCE should not be involved with this company. This was a terrible experience.”
“Do not recommend!
I had my exam scheduled with them today, a couple minutes after I started my exam the one server they have for the entire country was having issues. I was unable to continue my exam. The person working there told me it was common to happen when there is bad weather.
I was told that I would get an email with a link to reschedule and have not received one yet. It is still the same day so I decided to call. After being on hold for 40 minutes I was able to talk to customer service. The person put me back on hold about 2 minutes in. Then briefly came back and put me on hold again. After a couple of minutes the song stopped playing and I was hearing nothing. Shortly after that they hung up.
I called them again and was now told that they were closed and couldn’t help me.
Very frustrating if you are already incurring extra loss of time and wages yet have nothing to show for it and are left completely in the dark about how to move forward.
I would definitely try to avoid their services how ever possible”
