First time taking test after Salesforce moved to Pearson Vue. When proctor released the exam, all I see was white screen and the toolbar above, nothing else. Then it turns black and it says the site couldn't be reached. The proctor doesn't seem to know what to advice, told me to just press and hold power button for 5 seconds to turn off the computer. And so I did and repeated the process, then it happened again, the new proctor said she couldn't hear me. And I was told that she raised a case to reschedule the exam. After an hour navigating to website just reach customer support, I was told that the exam was cancelled and I'll be reimbursed within 7-10 business days and I just need to rebook. Customer service just expects candidate to have extra $400 to register again, they should have just helped me rescheduled the exam same day. Customer service is so dodgy too.