I've ordered pedestals on three separate occasions and each time the process went as slick as frogs hair (fantastic)!!! All of my pedestals have been black laminate. The first pedestal in 2013 was a standard 15"x15"/30". The second pedestal ordered in 2014 was a very unusual order due to my needs for specific sizing (wanted my Bose wireless speaker to fit in a "tunnel" within the pedestal). I got online with the Pedestal team and they used their whiteboard to draw out the model shape insuring my request was being correctly understood (Skype?) as they drew the dimensions. It came out great. My third order was for 2 pedestals, I should've got 3! They were sized different than what you can request online. I spoke by phone directly with Wendy (she's phenominal) as she was a huge help on prior order. The pedestals were 11-1/2"x 11-1/2"/12" and second was 11-1/2"x11-1/2"/6". This Pedestal Source team has delivered all excellent products to me that far exceeded my expectations. This company is far better than very good, they are great!